Customer Success Manager

Healthie powers virtual-first care delivery, improving access to healthcare and enabling better healthcare outcomes through technology.

We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie’s API-first approach makes it easy for organizations of every size to build, customize, and scale their business.

Today, we support thousands of organizations—rannging from  small private practices to digital health startups and multi-billion-dollar healthcare companies. Leveraging  Healthie, our customers deliver care to millions of patients across the full spectrum of healthcare services — from preventative health and wellness to complex chronic care management.

We believe the future of healthcare delivery is virtual-first, longitudinal, and collaborative. Learn more at: https://www.gethealthie.com.

We’re hiring a Customer Success Manager (Enterprise Accounts) to join our high-impact team supporting Healthie’s largest and most strategic digital health customers. This is a fully remote, U.S.-based position.

As a CSM, you’ll be the strategic partner and trusted advisor to digital health companies scaling care delivery using Healthie. You’ll own post-implementation success across a portfolio of enterprise customers, ensuring long-term adoption, satisfaction, renewals, and growth.

This role is perfect for someone who thrives at the intersection of healthcare operations, SaaS technology, and relationship management, and who’s excited to shape the future of digital care delivery.

• This is a full-time, remote position and U.S. work authorization is required.
• The base salary for this role is $95,000 - $125,000 per year.

• Serve as the primary post-implementation contact for a portfolio of 25+ enterprise healthcare customers
• Lead onboarding handoffs, account strategy, and quarterly business reviews (QBRs) to drive platform adoption and satisfaction
• Develop strong relationships with clinical, operational, and executive stakeholders
• Collaborate with internal teams (Product, Implementation, Support, Engineering) to deliver value and solve complex workflow needs
• Identify growth opportunities, lead renewal and upsell strategies, and reduce churn through proactive risk management
• Support customers with workflow optimization, feature adoption, and scalable operational success
• Act as the voice of the customer, influencing product roadmap and cross-functional processes
• Contribute to a customer-first, metrics-driven culture of success and learning
  

• Have 3+ years of experience in customer success, account management, or implementation within B2B SaaS
• Bring 2+ years of experience in digital healthcare (EHR/EMR platforms, virtual care, health tech), with knowledge of HIPAA and healthcare workflows
• Have managed enterprise accounts in a high-touch, consultative model
• Are confident leading QBRs, renewals, and strategic conversations with C-suite leaders
• Communicate with clarity and empathy across clinical and technical teams
• Are curious, outcomes-driven, and passionate about healthcare innovation
• Excel in remote, fast-paced environments with cross-functional collaboration
• Live our core values: Respect. Reliability. Resilience.
  

• Quick chat with Katie, Director of Talent (20 minutes)
• Interview with Emma, Director of Customer Success (30 minutes)
• Interview with Tariq, COO (20 minutes)
• Group Presentation with Emma, Tariq, & available members of CSM team (1 hour)
• Meet with Erica, CEO (20 minutes)
• Reference checks

To learn more about Working at Healthie & our benefits, click here.

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