Customer Success Manager

About Clipbook 🚀

• Clipbook is a venture-backed AI B2B SaaS research and analysis platform for communications and public affairs teams.
• We serve a diverse clientele with over 300+ of the top-tier businesses, advocacy organizations, PR and public affairs firms, and nonprofits worldwide.

Key Responsibilities

• Onboard and educate new customers to ensure smooth implementation and fast time-to-value.
• Build and maintain strong relationships with key stakeholders to ensure satisfaction and loyalty.
• Identify and pursue opportunities for upselling and cross-selling additional services or features to drive deeper client engagement and hit quarterly metrics.
• Own retention and renewal processes.
• Strategize cross-functionally with sales and product team to ensure strong customer success operation.

Required Skills & Experience

• 2-5 years of relevant experience in a customer success manager, account management, or client-facing position.
• Experience in public affairs, public relations, communications, advocacy, or non-profits.
• Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed.
• Excellent sales hustle; communication skills, and energy.
• Basic familiarity with sales CRM or similar tools (e.g. HubSpot, etc.)
• Adaptability and willingness to thrive in a nimble, execution-focused startup.
• Strong interpersonal skills, ability to build rapport and maintain client relationships.
• Bachelor's Degree

What We Offer

• Competitive salary, full medical, dental, and vision benefits, unlimited / flexible PTO policy, bonuses for team-wide milestones, 401(k).
• Location is preferably Chicago, Washington DC, or NYC.
• Some travel for key industry conferences and events; flexible PTO and sick days.
• A smart, hard working, and resourceful team;
• A profitably- and rapidly-growing startup with commercial rigor at its core.
• Full-time role.