Customer Success Manager

C.H. Robinson is hiring a Customer Success Manager to grow and retain primary and key accounts. In this role, your primary objective is to ensure customers derive maximum value and utilization from our technology and services through relationship-focused client management. As the main point of accountability, you will develop strategic relationships, expand solutions, and ensure overall customer satisfaction. You’ll achieve this by cultivating trust, aligning with executive-level contacts, and serving as a customer advocate. If you’re passionate about driving results and building strong partnerships, we’d love to have you on our team!

At C.H. Robinson, we believe in the power of in-person collaboration to fuel innovation and success. In this role, you’ll connect with peers on-site four days a week, driving creativity and impactful results. With flexibility for remote work one day a week, this role offers the right blend of teamwork and autonomy.

The deadline for internal applications is Friday, June 27th, end of day.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Manage top and bottom lines of assigned accounts (approximately $1.5M+ in net revenue annually), including global profit and loss, expense management, and monthly revenue projections

• Ensure accurate resource allocation and leverage customer-specific data, requirements, and expectations to create viable supply chain solutions

• Champion enterprise technical and operational capabilities to align with customer goals and desired outcomes

• Develop and execute collaborative strategic plans that reflect both the customer and C.H. Robinson’s long-term vision

• Align internal and external business functions across global regions to support strategic initiatives and account growth

• Cultivate trusting, strategic relationships with executive-level customer contacts and internal 3x3 leadership

• Serve as an escalation point for operational excellence and manage strategic business reviews and account planning

• Own the customer value proposition by gathering and translating the voice of the customer (VOC), leading contract negotiations, identifying new opportunities, and developing customer improvement roadmaps

• Stay informed of changes within customer organizations and apply industry and market trends to business strategies and reviews

• Provide guidance and mentorship to Service Delivery teams while fostering a collaborative, growth-focused team culture

• Promote continuous improvement using standardized project management methodologies

• Other duties or responsibilities as assigned according to team and/or regional needs

QUALIFICATIONS

Required:

• Bachelor’s degree from an accredited college or university

• Minimum 2 years of related industry experience

• Ability to travel up to 25% (domestically and internationally)

Preferred:

• Advanced proficiency in Microsoft Office Suite of programs

• Knowledge of supply chain and/or logistics industry

• Presentation experience with internal and external key decision makers

• Experience in consultative and strategic sales

• Ability to thrive in a fast-paced environment

• Strong negotiation and conflict resolution skills

• Advanced written and verbal communication skills

• Proven ability to manage internal and external customer expectations

• Ability to build, lead, and foster a team-oriented environment

• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE//Disabled/Veteran