Customer Success Manager

Who We Are:

Interested in joining our team?  Here is some more information about us!  Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events.  In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events.  Our client list includes ExCel London, Manchester United, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Momentus:

Surround yourself with highly motivated co-workers that push you to be your best each day. Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

At Momentus, we empower our customers around the world to bring extraordinary events to life. Our Customer Success team plays a vital role in making this happen, serving as strategic partners to maximize value, foster deep product adoption, and nurture long-term relationships. 

As a Customer Success Manager at Momentus, you’ll be at the heart of our customers' journey, building and maintaining strong relationships to ensure their success and satisfaction. You’ll drive product adoption, identify growth opportunities, and serve as a trusted advisor, working closely with customers to understand their goals, support strategic planning, and build executive alignment. Your role is to help customers unlock the full potential of our solutions and maximize their ROI, making a real impact on their success. 

If you're passionate about empowering customers, driven to add value, and eager to collaborate within a dynamic team, we’d love to see how you can help define the future of Customer Success at Momentus.  

Responsibilities: 

• Align on strategic goals and establish a mutual success plan that serves as a foundation for long-term customer success and shared outcomes. 
• Facilitate smooth transitions post-implementation, ensuring KPIs are met and remain relevant throughout the customer journey. 
• Build strong relationships by understanding customer needs and conducting regular check-ins to monitor satisfaction and account health. 
• Develop deep expertise in our solutions to create value for customers, delivering best practices, insights, and ROI-focused guidance while highlighting the benefits of new features and updates. 
• Collaborate with teams to drive renewals, identify crosssell/upsell opportunities, and increase retention. 
• Communicate complex ideas effectively to all stakeholders, using active listening and providing regular updates on key initiatives. 
• Cultivate customer advocates for testimonials, case studies, and referrals, and streamline feedback for internal teams. 
• Leverage data and analytics to track customer goals and drive outcomes, using trends to make data-driven recommendations during reviews. 
• Encourage the use of self-service resources, such as knowledge bases, to empower customers and boost satisfaction. 

• Proven experience in a customer-facing role, preferably as a Customer Success Manager. 
• Strong communication and interpersonal skills. 
• Ability to understand technical concepts and explain them to non-technical audiences. 
• Problem-solving and conflict resolution skills. 
• Familiarity with customer success tools (e.g. Gainsight) and Salesforce. 
• Results-driven with a focus on customer satisfaction and retention. 
• Events industry experience is a plus. 
• Tech Stack: Microsoft Products, Teams, Zoom, Chorus, Salesforce, Gainsight. 

Join our dynamic team and enjoy benefits that truly empower you:

🏥 Insurance: Gain peace of mind with comprehensive medical, dental, & vision.

🌟 Exceptional 401k Match: We've got your financial future covered. Enjoy an 80% match of the first 10% deferral up to 8k.

🌞 Unlimited Time Off: Rest and recharge on your terms. While there's no limit, we recommend a minimum of 15 days off because your well-being matters.

👪 Paid Parental Leave: Celebrate life's milestones and bond with your new bundles of joy. We're there for you during those precious moments.

👚 No Dress Code: Smart, independent people like you choose what they wear.

🌐 Flexible Career: We believe in work that works for you. Get the job done where and when you work best. It's about winning at life by loving your job.

🎟️ Two tickets valued up to $500 each to attend events hosted by our valued customers, fostering strong relationships and industry connections.

🎉 Teammate Recognition Rewards and Swag: Celebrate milestones and enjoy the largest reward network ever.

📚 Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career.

At Momentus, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Momentus is an equal opportunity employer and does not discriminate based on race, religion, national origin, age, sex, gender identity, disability, sexual orientation, marital status, or any other basis protected by law