Manage customer onboarding and training, resolve inquiries, monitor customer health, build relationships, and collaborate with sales and product teams to drive upsell and long-term success.
Summary:
A Customer Success Manager ensures customers are satisfied and successful in using the company’s products or services, promoting long-term relationships.
Responsibilities:
- Onboard new customers and provide product training.
- Address customer inquiries and provide solutions.
- Monitor customer health and ensure they’re achieving desired outcomes.
- Build strong relationships with customers.
- Work closely with sales and product teams for upselling opportunities.
Benefits:
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) with employer match.
- Remote work options.
- Employee wellness programs.
Similar Jobs
_0.png)
Social Impact • Software
Lead complex, strategic customer relationships to drive retention, adoption, and value. Design customized engagement strategies, influence cross-functional teams, mentor peers, and improve CS processes while acting as a trusted advisor for senior stakeholders.
Top Skills:
Salesforce,Gainsight
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
Manage the Fixed Video IA lifecycle services including pre-sale support, forecasting, contract renewals, invoicing, escalations, and customer relationship building. Propose new services, support customers and video subcontractors, attend forecasting meetings, and travel to customer sites for demos and staging.
Top Skills:
Lmr,Fixed Video (Fvia),Lifecycle Services
.jpg)
AdTech • Cloud • Marketing Tech • Productivity • Software • Analytics • Automation
The Customer Success Manager will collaborate with account management, ensure customer satisfaction, drive product adoption, and maintain CRM records while fostering relationships with various stakeholders.
Top Skills:
Acquia DamAsanaGainsightSalesforceWiden
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
