Customer Success Manager

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Customer Success Manager – AI‑Powered Legal Technology

We’re looking for a Customer Success Manager to help customers successfully adopt and grow with Epiq’s AI‑enabled legal technology platforms, including EAIDA and Epiq Assist.

This role is ideal for someone who enjoys working directly with customers, explaining new technology, and helping users turn powerful software into real‑world results.

You’ll be the primary point of contact for your customers — guiding onboarding, training users, introducing new features, and helping clients get long‑term value from Epiq’s platforms. As the Customer Success Manager, you will be driving adoption, providing workflow guidance, identify growth opportunities, and assisting with the renewal process.

What You’ll Be Doing

• Own relationships with a portfolio of customers using Epiq’s SaaS products
• Help customers onboard, adopt, and expand their use of AI‑driven legal technology
• Train and support end users on new features and workflows
• Communicate product updates, release notes, and best practices
• Partner closely with Sales, Product, and Operations teams
• Provide customer feedback that helps shape future product improvements

This Role Is a Great Fit If You:

• Have experience supporting customers in a SaaS, legal tech, or eDiscovery environment
• Enjoy teaching users and simplifying complex technology
• Are comfortable working with different types of stakeholders - from daily users to executive decision‑makers
• Thrive in environments where processes are evolving and growing
• Have strong communication skills and a customer‑first mindset

Why Join Epiq

• Work on cutting‑edge, AI‑enabled legal technology
• High visibility with customers and internal teams
• Opportunity to help shape how customer success scales
• Meaningful impact on how clients use and benefit from the platform.

#LI-KS1

The Compensation range for this role is 90,000 to 112,500 USD annually and may be eligible for an annual bonus.

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In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Must be authorized to work in the United States for any employer. 

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.