Provide bilingual (Spanish) remote customer support: answer product/service questions, troubleshoot and resolve issues, document interactions, maintain product knowledge, and handle inquiries and complaints.
This is a remote position.
What You'll Do:
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Maintain detailed and current knowledge of the company's products and services
- Handle customer inquiries and complaints
Requirements
What You'll Need:
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Have a quiet place to work without noise or distractions
Required Qualifications:
- Be a United States resident
- Must be 18 years of age or older
- High School Diploma or Equivalent
- Pass Background Check
- Pass Drug Screening
- Bilingual in Spanish
Technical Requirements:
- Desktop/Laptop with Windows 10 or higher
- USB Noise Canceling Headset
- Hardwired to Internet
- Smartphone
What We Offer:
- Competitive pay (based on experience and performance)
- Semi-Monthly pay schedule — paid on the 13st and 27th of each month
- Flexible work-from-home environment
- Paid training and support
- Supportive and team-oriented work culture
- Opportunities for growth and advancement
We are currently not hiring in these locations:
California, Colorado, Connecticut, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Vermont, Washington, Wisconsin
Benefits
Optional supplemental benefits (Accident, Cancer, Critical Illness, etc.)
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What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
