Customer Support Representative

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

As a Call Center Representative, you must have the ability to handle a high volume of customer calls (inbound and outbound) with the primary focus of scheduling appointments against insurance claims. The position requires excellent communication and telephone etiquette. People who excel in this role balance customer service with persuasive communication techniques to capture appointments.

• Review the customer's assignment and effectively schedule an appointment with the designated collision repair facility.

• Answer inbound calls and assist or provide additional assistance accordingly.

• Provide information on what to expect during the repair experience.

• Follow company guidelines and insurance carrier requirements.

• Provide superior customer service via phones and emails.

• Use effective questioning and listening skills.

• Maintain a professional attitude when handling calls.

• Document conversations accurately; strong typing and computer skills required.

• Follow operating procedures and adapt quickly to new processes.

• Participate in educational opportunities to grow product and service knowledge.

• Previous customer service experience (call center, retail, food service, etc.).

• Availability for any shift across call center hours: M-Th 7am-7pm PT, F 7am-5pm PT, Sat 9am-1pm PT.

• High school education or equivalent required.

• Strong typing and computer skills.

• Eager and positive attitude. Thrives in a dynamic and flexible environment.

• Graceful under pressure.

• Remote working model.

• $17/hr + weekly bonus potential.

• 40hrs/week full time position + full benefits.

• Rotation for weekend shifts.

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Position Location:

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Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.