Customer Support Representative

Most of what makes American healthcare frustrating isn’t care itself. It’s the system around it: billing confusion, intermediaries, and fragmented support experiences. The result is members who can’t easily understand or access the care they are paying for.

Arlo is rebuilding health insurance for small businesses from first principles: ensuring members can actually use their coverage without friction, delays, or confusion. We do that by removing unnecessary administrative layers, automating support workflows, and resolving issues quickly at the source.

AI is the foundation that makes this scalable. We use it across member operations, billing support, and service workflows to reduce complexity and improve resolution speed.

We’re already operating at meaningful scale: profitable, hundreds of millions in premiums, tens of thousands of members covered, and rapidly growing.

About the Role

We are seeking a Customer Support Representative to support members navigating their healthcare coverage and billing questions.

You will be responsible for:

• Member Support: Respond to inquiries via chat, email, and phone
• Issue Resolution: Help resolve billing, eligibility, and plan questions
• Escalations: Route complex clinical or claims issues appropriately
• Documentation: Maintain accurate records in CRM systems

What We Are Looking For

• 1+ year in customer support or healthcare service roles
• Strong communication and problem-solving skills
• Comfort working in a fast-paced remote environment

Process

• 20 min Initial Screen
• 30 min Hiring Manager Interview
• 30 min Role Simulation
• 30–45 min Final Interview

Target Compensation Range

$78,000 – $105,000 + performance bonus

Why Join Arlo

High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company.
Join an important mission: Your work directly influences how people access care and improves lives at scale.
Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity.
Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare.
High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition.

Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process.

Arlo is an equal opportunity employer. We do not discriminate based on age, race, color, creed or religion, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, status as a victim of domestic violence, or arrest or conviction record, as defined under New York State law.