Customer Support Specialist - ApartmentIQ

We’re Changing the Rentals Industry

We’re a profitable, growth-stage company building industry-leading martech and data products for the rentals industry. While originally known for building and operating one of the U.S.’s largest rental marketplaces - Rentable, our focus has shifted to our category-leading AI and data SaaS products with triple-digit growth rates.

We’re a fully remote team of 100+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth.

While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital. 

If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you.

The Role

We’re looking for a customer-focused, tech-savvy professional to join our growing Apartment IQ Support Team. As a Customer Support Specialist, you’ll be the go-to expert for customers after they’re onboarded—helping them navigate the platform, resolve issues, and get the most value out of Apartment IQ.

You’ll work collaboratively with our implementation, success, sales, and product teams to ensure customers have a seamless experience from setup to long-term success. This role is ideal for someone who enjoys solving problems, thrives in a fast-paced environment, and takes pride in delivering outstanding service.

Responsibilities:

• Provide timely, high-quality support to customers via email, chat, and virtual meetings
• Troubleshoot user issues, data discrepancies, and technical challenges with accuracy and empathy
• Partner with the implementation team to ensure a smooth transition from onboarding to support
• Collaborate cross-functionally with product and engineering teams to identify, escalate, and resolve complex issues
• Maintain up-to-date, detailed records of customer interactions, questions, and resolutions in Salesforce
• Develop a deep understanding of Apartment IQ’s features and data to confidently assist users
• Proactively identify recurring issues or improvement opportunities and share feedback with internal teams
• Contribute to documentation and help center content to empower customers with self-service resources
• Manage multiple support cases and priorities in a fast-paced environment while maintaining a high level of accuracy and professionalism

Qualifications:

• 2–3 years of experience in a customer-facing support role (preferably in SaaS or B2B software)
• Strong troubleshooting and problem-solving abilities, with a technical aptitude for learning new tools
• Excellent written and verbal communication skills, with a focus on clarity and empathy
• Highly organized and detail-oriented, able to manage multiple cases simultaneously
• Self-motivated, proactive, and comfortable working in a fast-changing environment
• Experience with Salesforce, help desk systems (e.g., Zendesk, Intercom), or customer success platforms (e.g., Gainsight) preferred
• Familiarity with data tools or analytics platforms is a plus, but not required

Why Rentable:

• 100% remote workplace
• Competitive Compensation
• Open Vacation Policy (you take vacation whenever you want)
• Medical, Dental, and Vision Insurance
• 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
• 401k Program
• No A**hole policy

If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.