Customer Support Specialist

RentSpree is the nation's leading home rental software. Our award-winning product suite simplifies the entire rental journey—from applications and screening to payments and lease management. Our mission is to bring transparency, efficiency, and trust to agents, landlords, and renters alike.

With over 4 million users, partnerships with 300+ leading real estate companies and MLS platforms, and nine years of consistent growth, RentSpree is at the forefront of proptech innovation. Our award-winning solutions deliver automation and real-time insights that make renting faster, easier, and more secure for our customers.

RentSpree is a proud Forbes' Best Startup Employer and we were also ranked one of BuiltIn Seattle’s Best Places to Work. As one of the fastest-growing property tech startups in the U.S., we’re looking for talented problem-solvers to contribute meaningful impact as we scale. 

RentSpree is seeking a Customer Support Specialist to join our team and deliver world-class customer and technical support. In this role, you will be the face of RentSpree—providing vital assistance and guidance to agents, landlords, and renters. We are seeking a candidate with strong communication skills, particularly in phone support, who thrives in a fast-paced, dynamic environment and has the technical aptitude to assist with basic IT operations.

About the Opportunity: Customer Support Specialist - 2-3 days in-office

RentSpree is currently seeking a Customer Support Specialist to join our team and deliver world-class customer support. In this role, you will provide vital assistance and guidance to agents, landlords, and renters, ensuring their rental journey is smooth and successful. We are seeking a candidate with strong communication skills, particularly in phone support, who thrives in a fast-paced, dynamic environment while driving growth through OKRs and project-based initiatives.

What You’ll Do

• Provide Tier 2 support to users via phone by troubleshooting and resolving complex system-related issues, guiding users through challenges with proactive solutions, and exceptional customer service
• Work on projects aligned with OKRs (Objectives and Key Results), focusing on continuous improvement and growth initiatives for both the company and your role
• Participate in quality testing scenarios, consistently offering feedback to improve the user experience
• Lead efforts to improve support processes, providing insights and recommendations to the team while maintaining exceptional communication with customers and stakeholders
• Apply data-driven problem-solving and deep technical expertise in RentSpree’s platform to troubleshoot independently, optimize system functionality, and drive cross-team initiatives aligned with business objectives
• Help support IT lifecycle for team members — hardware provisioning (Mac/PC), account configuration, and process documentation — from Day 1 onboarding through offboarding

Skills You Bring (Required)

• 2+ years of experience in tier 2 customer support (emphasis in phone support)
• Excellent written and verbal communication skills
• Experience triaging issues with users and providing solutions; Remain professional in high-pressure situations
• Familiar with PC and Mac operating systems and mobile devices
• Ability to set priorities, problem-solve, multitask, and work independently
• M-F business hours, weekend availability when needed
• Able to work out of our Seattle office 2-3 days a week

Skills You Bring (Desired)

• Bachelor’s degree
• Experience using CRM systems (HubSpot, Salesforce, or Zendesk) to track support tickets and user interactions
• Familiarity with OKRs and experience contributing to growth-oriented projects or initiatives
• Experience in product testing and providing feedback on software updates & releases
• Knowledge of Jira for project management

These encompass our guiding principles and startup culture competencies:

• Take full ownership and accountability: Take work from idea to execution, with pride, urgency, and a “do what it takes” mentality.
• Collaborate with clarity, candor, and respect: Communicate openly, offer and receive feedback well, and build trust through transparency.
• Strive for excellence while staying humble: Hold a high bar, embrace feedback, and continuously look to improve.
• Bring a versatile, proactive mindset: Adapt to changing needs, anticipate challenges, and take initiative without waiting to be asked.
• Innovate and learn fast: Experiment, learn from failure, and seek opportunities to introduce new methods or diverse ways of achieving results when needed.
• Engage in healthy debate and commit as a team: Contribute ideas, challenge constructively, and align quickly for decisive action.
• AI is a core skill: Equip yourself to use AI in your daily workflow, boosting productivity, accelerating RentSpree’s growth, and building future-ready career skills in a world where AI literacy is essential.

As a fast-growing startup, our culture is built on collaboration, curiosity, and the drive to build something meaningful together. From most comprehensive benefits starting on day one to an environment built on trust, respect, and belonging, we make sure our team feels supported every step of the way. Here’s what we offer:

• Compensation: $31.25 per hour
• Equity Options: Share in the value we’re creating - your work makes a real impact.
• Team-First Culture: Join a group of talented, supportive teammates who inspire each other to do their best work and celebrate every win.
• Learning & Development: Ongoing support for your growth through resources, coaching, and career development opportunities.
• Health Coverage: Comprehensive employee and dependent medical, dental, and vision insurance, as well as HSA/FSA options. Plus, enjoy additional health perks like access to Headspace Care+, gym membership discounts, and much more — because your well-being matters, inside and out.
• Plan for your future: Life, disability, and Simple IRA retirement plan with company match to support your future.
• Flexible Vacation Policy: We trust you to take the time you need to rest and recharge.
• Holidays: Enjoy 12 holidays throughout the year, as a part of our commitment to honoring culture, history, and time to recharge.
• Events & Recognition Programs: Time to connect, celebrate, share ideas, and enjoy weekly meals together, in-person and remotely.
• Business Expense Allowance & Internet Reimbursement: Get the tools and support you need to do your best work.
• Parental Leave & Fertility Support: Inclusive benefits to support you and your family, wherever you are in life.
• Tax and legal benefits: Group legal benefits and tax support with RocketLawyer.

We’re a team of talented, kind, and supportive people who take ownership, move with urgency, and strive for excellence. If you’re ready to roll up your sleeves and take on exciting challenges, we’d love to hear from you, even if you don’t meet every requirement!

RentSpree is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. RentSpree makes hiring decisions based solely on qualifications, merit, and business needs at the time.