Provides remote customer assistance through email, phone, chat, and other channels. Responsibilities include answering inquiries, troubleshooting product and account issues, documenting interactions, escalating complex cases, sharing recurring feedback with internal teams, and meeting service-quality and response-time expectations.
TPT Global Tech is seeking a part-time Customer Support Specialist to help customers get timely, clear, and friendly assistance. In this remote role, you’ll respond to questions, troubleshoot issues, and work with internal teams to make each customer interaction a positive one.
Responsibilities
- Respond to customer inquiries by email, phone, chat, or other support channels.
- Ask thoughtful questions to understand issues and provide accurate guidance.
- Troubleshoot common product, service, or account concerns and escalate complex cases.
- Record customer interactions, follow-ups, and resolutions in company systems.
- Share recurring customer feedback and product issues with relevant teams.
- Meet agreed response-time and service-quality expectations.
Qualifications
- Strong written and verbal communication skills.
- A customer-focused, patient, and professional approach.
- Good problem-solving, organization, and time-management skills.
- Comfort using computers and learning support tools or software.
- Ability to work independently in a remote environment and coordinate with a team.
- Previous customer support experience is preferred.
Similar Jobs
Healthtech • Social Impact • Software
Provides empathetic customer support through chat, messaging, and phone for technical, insurance, billing, and platform questions. Investigates issues, resolves cases accurately, documents interactions, meets service-level and productivity goals, escalates when needed, and identifies recurring problems for process improvement. Collaborates with Support, Product, and other teams while participating in coaching and training. Remote work requires dependable scheduling, adaptability, and clear communication.
Software
Provide phone and email support for accounting and ERP integrations, troubleshooting sync errors, API issues, configuration problems, and construction accounting scenarios. Diagnose and reproduce defects before escalating to Engineering, support integration partners, create troubleshooting guides, train teammates, identify recurring issues, and improve support processes. Maintain high resolution, SLA, and CSAT performance while communicating clearly with customers and internal teams.
Top Skills:
AcumaticaAi ToolsAPIsBuildopsCsvEmployee NavigatorFoundationHcss HeavyjobNetSuiteProcoreQuickbooks DesktopQuickbooks OnlineSage 100Sage 300 CreSage IntacctServicetitanSpectrumSync LogsViewpoint Vista
Information Technology • Marketing Tech
Own customer support across in-app chat and VIP channels, resolving product, billing, integration, and account issues. Reproduce bugs, create engineering tickets in Linear, educate customers, maintain help-center content, manage ticket queues, identify at-risk accounts, and share feature feedback with product and customer success teams. The role requires fast response times, weekend coverage, cross-functional follow-through, and comfort working in a fast-paced startup.
Top Skills:
LarkLinearPylonSeller CenterSlackTiktok ShopWhatsapp
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
