This role requires experience in customer support, troubleshooting, and familiarity with identity management tools and environments.
Company Description
Thanks & Regards
Vignesh
vignesh.c(at)krgtech.com
KRG Technologies Inc.
PH : 661 367 8000 x 405
Job DescriptionExperience in a customer facing or customer support role
o Experience in troubleshooting and problem solving role
o Experience in a team environment
o Experience in Identity, Active Directory, AAD etc
o Azure Multi Factor Authentication (AMFA), O365, Domain Secure Channels etc
All your information will be kept confidential according to EEO guidelines.
KRG Technologies Bellevue, Washington, USA Office
11820, Northup Way Suite E-256, Bellevue, United States, 98005
Similar Jobs
Enterprise Web • Fintech • Payments • Software • Financial Services
Provide front-line technical support to fintech/SaaS customers on the Pacific/Mountain time zones. Troubleshoot technical issues, interpret logs, escalate product feedback, and collaborate with Delivery, CS, Engineering, and Product teams to improve platform adoption and customer experience.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Handle complex, multi-channel customer inquiries and escalations related to billing, renewals, cancellations, and Samsara products. Mentor teammates, analyze trends, lead cross-functional initiatives, and improve support processes to ensure high customer satisfaction.
Top Skills:
EldmacOSSalesforceServicecloudTelematics SystemsZendesk
eCommerce • Healthtech • Kids + Family • Retail • Social Media
Lead Babylist's global support organization (100+ people), set strategy and operating model, design AI-human workflows, own policies/SLAs, partner cross-functionally (Fulfillment, Ops Eng, Finance, Marketing), and continually evolve org structure and staffing to improve customer experience and efficiency.
Top Skills:
AIChatgptClaude
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute


