Customer Technical Project Manager

The CTPM manages specific project where Nokia delivers a solution taking technical accountability and responsibility as End-to-End owner to:

• ensure that the internal teams, 3rd party teams and customer teams (Planning/ Engineering, Operations, Security, IT etc.) are ready with all dependencies addressed for upcoming project tasks
• work with 3rd parties (SI e.g., Microland, Wipro or Solution Provider, e.g., RedHat, AWS) on technical dependencies and deliverables
• be the SPOC for internal technical escalation towards heatmap, S&C, PLM on product issues, dimensioning, roadmap items, etc
• take full accountability for the technical solution from design and integration up to acceptance and handover to operations reporting to CDL/PD
• leads the customer technical meetings, in weekly/ monthly governance meetings during the implementation period, drives the technical project execution (through different project streams) and provides solutions to eliminate risks.
• identify, track, manage and mitigate technical risks arising out of internal or external (customer or 3rd party) dependencies
• identify CRs, develop solution, costing and timeline for these CRs, taking the lead in customer clarifications until the CR is issued by customer
• work closely with CA (and CTL if applicable) to coordinate answers to unresolved technical issues, RCAs and drawn in technical support, involving necessary engineering teams and technical support when required.
• track pre-C3 necessary for the project scope, including those identified during the project design phase, with continuous follow-up with PLMs and domain leads

• Experience in complex projects with cross domain, E2E technology areas (atleast 12 years of experience)
• Experience in 4G/5G/IMS/DO Telco networks - combination of Packet Core, IMS, SDM, DO and Cloud Infra
• Good understanding of IP Fabric, SDN, OSS and BSS
• Good communication skills with ability to have conversation with Planning & Engineering Heads, Operations Heads
• Good understanding of presales aspects like scoping, estimation, and risk management
• Ability to take responsibility and coordination and lead technical issues across domains and other BGs
• Able to work and produce targeted results with minimal supervision
• Self-starter - able to demonstrate strong sense of business ownership and leadership
• Motivated by, and committed to meeting challenging individual and team deadlines
• Independent and self-directed
• Ability to create order in an unstructured environment
• Configuration and change management experience
• Solid understanding in system engineering and integration methodologies
• Understanding of operator business drivers and technology
• Technical Project management experience
• Strong customer interaction skills

• Excellent written and verbal communication skills in English

  
  

• 12+ years experience in Telco/IT industry
• Excellent technical and communication skills
• Strong customer orientation; team player
• Technical business acumen
• Leadership skills, situational adaptability and decision ability
• Consulting skills, ability to identify and influence new opportunities and change requests
• Fluent in written and spoken English