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The CX Business Analyst will design, test, and deliver customer experience solutions, collaborating with teams, clients, and managing project deliverables.
Top Skills:
Microsoft AxureMicrosoft Azure DevopsExcelMicrosoft OnenoteMicrosoft TeamsMicrosoft VisioMicrosoft Word
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Lead and drive AI & Analytics projects, translating user requirements into AI solutions, managing ML models, and collaborating with cross-functional teams to enhance user experiences through data science techniques and technologies.
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PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.
Responsibilities
- Contribute as a member of delivery teams for design, business case development, and testing
- Develop detail design artifacts including page, form, and service descriptions
- Participate in the detail design process to include research, note taking, and writing
- Assist in conducting Joint Application Design (JAD) sessions
- Assist in mapping requirements to designs, maintaining traceability through design stages
- Collaborate with cross functional teams for optimal solutions
- Support the management of client expectations through day-to-day interactions with clients
- Provide thought leadership for improved business solutions for PTP customers
- Guide client understanding of proposed solutions and the business value they will bring
- Collaborate with client counterparts and resolving comments and issues
- Help in controlling design scope
- Write and execute test cases, including creating or finding test data
- Own and drive the completion of project deliverables
Requirements
- 4+ years of business consulting experience, with 2+ years on large-scale projects
- Expertise in writing page, form, and service designs using Microsoft Word
- Expertise in creating page mockups using Microsoft Visio
- Proficiency in tracking deliverables and items using Microsoft Excel
- Strong attention to detail
- Ability to run queries
- Proactive approach to drive deliverable completion
- Experience working in large, complex client environment
- Ability to develop business strategies based on analytical skills and business knowledge
- Experience participating in web application design sessions with client staff
Desired Experience
- Experience with Microsoft Azure DevOps
- Experience facilitating client design sessions
- Experience with Microsoft Teams
- Experience with Microsoft OneNote
- Experience with Microsoft Axure
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
