CXE - Learning Operations Program Manager

At SailPoint, the Customer Experience & Enablement team is on a mission to grow identity security skills to meet the increasing demand for talent in the Identity Security industry. Reporting to the Senior Manager, Training & Certification Development, you will be a key leader in scaling our training programs through operational excellence and strategic vendor management. You will own the program management of our training content maintenance workflows, ensuring ongoing quality, efficiency, and impact. You will manage the relationship and workload of our training development vendor(s), collaborate closely with your colleagues across the business, and implement innovative operational approaches to enhance effectiveness. Your leadership will be key in driving seamless execution and continuous improvement for our global training programs.

Key Responsibilities:

· Oversee the end-to-end program management of training maintenance operations, working closely with the Sr. Program Manager, Training & Certification Development to ensure seamless execution of learning product maintenance by aligning cross-functional teams (Vendor team, internal SMEs, LMS admins, and GTM) around priorities, resources, and timelines.

· Establish and enforce operational quality standards for all vendor-executed training projects, including branding guidelines, templates, and development best practices, incorporating industry benchmarks and customer insights.

· Working collaboratively with the Learning Operations Program Manager, and aligned with the processes of the rest of the Training & Certification Development team, drive adoption of internal team-vendor workflows for training development and review, enabling quality assurance, actionable feedback, and timely hand-offs.

· Manage training operations vendor relationships and budgets, ensuring appropriate vendor selection, seamless vendor onboarding, cost-effective resource allocation, reviewing invoices for accuracy, and maintaining compliance with project deliverables and SOWs.

· Track and report on training operations success metrics via quarterly business reviews and use data-driven insights to inform strategic decisions and identify ways to enhance operational efficiency and training effectiveness.

· Serve as a subject matter expert in scalable training operations and vendor management best practices, collaborating across curriculum development, vendor, and Operations teams to drive innovation and impact.

Required Experience and Qualifications:

· 5+ years of experience in program management, vendor management, or training operations, preferably in a corporate or SaaS environment.

· Demonstrated experience managing a portfolio of multiple external vendors simultaneously, including budget oversight, SOW compliance, and SLA enforcement.

· Proven ability to collaborate with a team to build, scale, and optimize development processes that align with business objectives and drive efficiency.

· Results-oriented leader with experience establishing success metrics and using data to drive operational and process improvements.

· Strong decision-making and problem-solving skills, with the ability to assess business priorities, balance competing demands (i.e. budget, resources, timelines, stakeholder needs), and align operations with strategic goals.

· Excellent communication skills with a strong track record for working collaboratively across global teams, managing stakeholder needs effectively, and influencing without direct authority.

· A strong aptitude for process optimization and building scalable operational workflows from the ground up.

· Proficient in using project management and data reporting tools (e.g. Asana, Smartsheet, MS Excel) and familiar with learning development authoring tools (e.g. Articulate 360).

Preferred Qualifications:

· Experience in a role that involved managing the outsourcing of digital content development for a SaaS or technology company.

· Familiarity with curriculum development technologies and tools (i.e. LMS platforms, eLearning development tools, other content creation tools), learning analytics, and training impact measurement.

· Experience in contributing to the evaluation, onboarding, and offboarding of third-party vendors.

What Success Looks Like:

In the First 3 Months:

• Establish a Data-Driven Baseline: Define, track, and present KPIs for training maintenance operations (e.g., update time, cost, quality) through a new performance dashboard.
• Optimize Core Workflows: Map the current vendor workflow, pinpoint key bottlenecks, and execute process improvements to decrease the content review cycle time by 15%.

In the First 6 Months:

• Implement a Quality Standard: Create and implement a formal Quality Assurance (QA) framework, ensuring a 95% adherence rate across all training materials produced by vendors.
• Refine Financial Oversight: Put in place a detailed system for tracking vendor budgets to guarantee 100% accuracy in invoices and maintain all projects within 5% of their allocated SOW budget.

In the First 12 Months:

• Scale Operational Efficiency: Spearhead a strategic initiative to successfully cut the average time-to-market for updated training content by 25% from the original baseline.

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.

As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):

Base salaries for employees based in other locations are competitive for the employee’s home location.

Benefits Overview

1. Health and wellness coverage: Medical, dental, and vision insurance

2. Disability coverage: Short-term and long-term disability

3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)

4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children

5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account

6. Financial security: 401(k) Savings and Investment Plan with company matching

7. Time off benefits: Flexible vacation policy

8. Holidays: 8 paid holidays annually

9. Sick leave

10. Parental support: Paid parental leave

11. Employee Assistance Program (EAP) and Care Counselors

12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options

13. Health Savings Account (HSA) with employer contribution

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.  

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.  NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.