Cybersecurity Tier 1

Responsibilities

• Monitor security alerts generated by SIEM, EDR, firewall, and email security systems. 
• Perform initial triage to validate and categorize alerts. 
• Investigate phishing emails, malware alerts, and user-reported incidents. 
• Escalate complex incidents to Tier 2/3 with proper context and documentation.
• Use tools like VirusTotal, AbuseIPDB, Shodan, Whois for recon and enrichment. 
• Assist in correlating Indicators of Compromise (IOCs) using threat intelligence feeds. 
• Create, update, and manage tickets in ServiceNow or similar case management platforms. 
• Document all analyst actions and maintain accurate incident records for audit and learning. 
• Collaborate with other SOC analysts, IT, and network teams.
• Follow SOC playbooks, escalation paths, and SLA timelines. 
• Participate in daily shift handovers and analyst retrospectives. 

Skills

• Knowledge of firewalls, VPNs, proxies, and security information and event management systems (SIEMs).
• Strong problem-solving skills to address security incidents effectively.
• Excellent communication skills to report findings and train employees.
• Keen attention to detail to identify and mitigate security risks.

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Requirements 

• Bachelor’s Degree in Cybersecurity, Computer Science, Networking, or a related field. Final-year undergraduates with strong skills may also apply.
• Minimum of 1 year of hands-on experience in a SOC, IT Helpdesk, Network Support, or Technical Support role.
• Certifications such as CEH, CND, CompTIA Security+, CySA+, or SC-200 are considered an advantage.
• Basic understanding of TCP/IP, DNS, Windows/Linux OS, and email protocols. Familiarity with SIEM, endpoint security, and phishing detection tools is preferred.
• Strong communication skills in English (verbal and written), with a proactive attitude, teamwork orientation, and good documentation practices.
• Willingness to work rotational shifts, including weekends and holidays, as part of a 24x7 SOC.
• Strong analytical thinking with the ability to process large amounts of information.
• Attention to detail and accuracy in documenting work.

Schedules:

• 1. FTE: Sunday to Wednesday, from 10:00 a.m. to 08:00 p.m. (adjusts with Daylight Savings)
• 2. FTE: Wednesday to Saturday, from 10:00 a.m. to 08:00 p.m. (adjusts with Daylight Savings)
• 3. FTE: Monday to Friday, from 10:00 a.m. to 06:00 p.m.(adjusts with Daylight Savings)