ABOUT THE ROLE:
Rightway is seeking a Director of Business Intelligence to own business-facing analytics, reporting, and dashboard delivery across the company.
You will lead the embedded BI function across PBM, Navigation, Clinical, Operations, Client Success, and executive reporting. You will turn business demand into a managed roadmap, set delivery and quality standards, and manage analyst capacity so the team delivers measurable impact instead of chasing one-off requests. You will partner closely with the Data & Insights team and the Director of Analytic Platform to convert recurring BI needs into reusable, governed data products built on Rightway's centralized data platform.
You will report to the VP, Data & Insights and play a pivotal role in shaping the strategy, quality, and consistency of analytics across the company. This role turns BI from reactive reporting into a managed function with clear ownership, standards, and accountability.
WHAT YOU’LL DO:
- You will establish and maintain high delivery and quality standards across all BI initiatives to ensure consistency and impact.
- Own BI intake and prioritization. Capture business demand, score it, and turn it into a clear roadmap. Assure requests always come through your workflows to your team.
- Lead the embedded BI team across PBM, Clinical, Operations, Customer Success, Delivery, and Navigation, managing managers, leads, and analysts who act as strategic thought partners within their domains.
- Own analyst capacity planning, balancing demand against available capacity and aligning the team to the highest value workstreams.
- Provide coaching, performance feedback, and professional development to ensure excellence and retention across the BI team.
- Partner with the Director of Analytic Platform to convert recurring reporting needs into reusable data products
- Partner with leadership across PBM and Navigation functions to support quarterly business reviews, client deliverables, and clinical program effectiveness.
- Drive metric standardization, analytics governance, and version control across business units.
- Work with Engineering, Product, and the Analytic Platform team to enable secure, performant, and scalable analytics infrastructure.
WHO YOU ARE:
- 6+ years minimum experience managing analytics or BI teams, including managing managers or leads, with a strong record of people management and the ability to:
- Proven BI delivery experience, including dashboards and self-service reporting at scale across multiple business functions.
- Strong stakeholder management. You can sequence work and discuss tradeoffs. You build a managed roadmap and delivery pipeline to run the team.
- Direct experience and working knowledge of healthcare data, with 6+ years of experience in quantitative analytics and data story-telling for small and large datasets.
- Proficient in SQL, data modeling, and database technologies. You can read the work, not just manage it.
- Experience working in modern data stacks like dbt, Redshift, Snowflake.
- Proficient in advanced visualizations using BI tools (Tableau, Looker, Metabase).
- Demonstrated experience in metric standardization, analytics governance, and democratization of data and insights across business units.
- Ability to balance strategic oversight with hands-on execution, ensuring timely delivery of high-impact analytics.
- Comfort partnering with a platform engineering function on shared data products, semantic layers, and governance.
- Clear communication skills with the ability to translate complex findings into actionable business recommendations for technical, non-technical, and executive stakeholders alike.
- Passion for empowering others through data, building sustainable analytics infrastructure, and driving measurable outcomes across clinical and operational domains.
EXTRA CREDIT:
- Familiarity with Python and dbt, for exploratory analytics
- Hands-on AWS experience is a plus
- Familiarity with data orchestration platforms like Airflow/dbt Cloud
COMPENSATION: $190,000 - $220,000 annually, in addition to bonus and equity
Compensation offered will be determined by geographic location, experience, and qualifications.
CYBERSECURITY AWARENESS NOTICE
In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.
ABOUT RIGHTWAY:
Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.
Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.
HOW WE LIVE OUR VALUES TO OUR TEAMMATES:
We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:
1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.
2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.
3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.
4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.
5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.
Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.
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