The Data Services Manager will oversee data movement and processing, ensuring accurate data for mail files, handling file conversions, data cleansing, and providing analytical reports. The role involves collaborating with clients and teams to troubleshoot and address data-related issues.
At MissionWired, we help our partners create revolutionary fundraising strategies that advance their mission, change our country, and have a positive impact on the world.
We help our partners tell big, ambitious stories that invite their supporters into communities to raise mission-changing revenue. Our results are unrivaled, having converted more than $4.5 billion in donations to the world’s most trusted philanthropies and groundbreaking campaigns. We do it over email and SMS, in the mail, across social media, everywhere. We don’t think in terms of channels; we’re single-minded in pursuit of your success.
We’re innovative, progress-obsessed, do-gooders who care deeply about social change and continuing to push the limits on what we can accomplish together. We’ve brought strategies to life for nonprofit organizations working around the world, including Sandy Hook Promise, Human Rights Watch, The Humane Society of the U.S., Save the Children, and Friends of the Earth. Over the years, we have worked with various progressive political organizations and believe that each election cycle is an opportunity for us to support organizations across the country and elect Democrats to legislative bodies up and down the ballot.
We’re an equal-opportunity employer and take seriously our commitment to equality and equity. Our efforts to be inclusive and create opportunity don’t end when someone joins us – they begin. We’ve set our sights on changing the world through our work and with our clients, and representation is at the foundation of what we do. We know that diversity of thought and background makes us stronger. That’s why we’re committed to building and maintaining a diverse community.
Every new team member broadens our perspective and allows us to think bigger. We’ll be at our best when people from underrepresented communities and people with a range of perspectives and lived experiences want to come, stay, and push the boundaries of what’s possible.
Overview: MissionWired is looking for a data services manager to join our data services team to manage movement and processing of data for our clients – supporting everything from electing Democrats to combating climate change throughout the world. In this role, you will work alongside our client services team to ensure that data being mailed for each job is accurate by using software and writing custom code for direct mail client data.
Successful candidates will be responsible for:
- Partnering with clients, account services teams, and production staff to provide front end data services for client mail files.
- Performing file conversion, package segmentation, data suppressions, merge/purge, data cleansing, CASS/NCOA/ANKlink, Nth selects, chapter data appends, custom scripting, and congressional appends.
- Managing source code builds, scanline/check digit builds, ask string builds, and salutation/full name builds.
- General file analysis including matchback file returns, production file, test file & sample file creation.
- Understanding postal logistics and analytics processing.
- Data reporting (merge/purge reports, cass/ncoa drops, input/output counts, ask string builds, input/output dumps, etc.).
- Accurately and articulately answering questions regarding data processing services to clients and internal staff.
- Troubleshooting code as necessary.
- Assisting with a series of ad hoc reporting requests.
- Creating analytical reports by retrieving data from different sources and presenting the reports to clients and internal teams.
- Pursuing data quality, troubleshooting data validation, and resolving issues.
- Billing each job accurately and timely through accounting.
- Learning new programming languages and software.
Must-have qualifications:
- 2+ years of experience in data programming and reporting using tools such as Visual Foxpro, Accuzip, Stylist, Personator and Excel.
- Comfortability solving complex technical problems in a high volume environment.
- Ability to juggle multiple projects in a deadline-driven environment.
- Proven ability to work directly with users and management to gather requirements, responding to requests in a proactive way.
- Ability to work independently, but know when to seek input and direction.
- Passion for making our world a better place.
Nice-to-have qualifications:
- Experience in NGP or another fundraising CRM platform such as Salesforce NPSP, Blackbaud CRM, EveryAction or Raiser’s Edge.
- Proven experience with data warehousing loading and querying tools, such as SQL Server (Big Query).
- Experience working with fundraising direct marketing data;
- Experience developing/managing data ETL/ELT in a modern data warehouse;
- Experience reading and writing JavaScript and/or Python;
- Experience creating, updating and maintaining dashboards in Tableau, Klipfolio or PowerBI;
- Experience using version control tools, such as GitHub or BitBucket; and
- Marketing agency experience.
Salary range for this role is $75,000 to $82,500 per year, depending on experience.
This position is included in a union-represented collective bargaining unit, and specific employment terms and conditions are subject to collective bargaining.
Location
We are currently working remotely with no return to office date. Applicants may reside in the following states: AZ, CT, DC, DE, FL, GA, IL, IN, LA, MA, MD, MI, MN, MO, NE, NC, NJ, OR, PA, SC, TN, TX, and VA. Due to FL legislation, MissionWired is required to participate in e-verify.
Benefits
100% employer-paid premiums for platinum-level medical plan on a national health care network
100% employer-paid life insurance and short term disability
50% employer-paid vision and dental insurance
401(k) with 3% employer contribution
17 vacation days in addition to 12 paid holidays, sick days, bereavement leave, and a volunteer day off.
Paid parental leave at 100% of your salary
Financial support for reproductive and transgender care
Flexible telecommute and remote work policies
Company issued Mac products for home offices
Cell phone service reimbursement, meal and ride-share reimbursement, and other perks available
*Supporting your team on some nights and weekends as we approach high-volume times such as elections may be required.
If you feel you can do the job and are excited about this opportunity but are not sure if you meet all the qualifications, consider applying anyway. We’d love to hear from you!
Top Skills
Accuzip
Big Query
Bitbucket
Excel
Git
JavaScript
Klipfolio
Personator
Power BI
Python
SQL Server
Stylist
Tableau
Visual Foxpro
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