Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.
At Mark43, we empower communities and their governments with innovative technologies that enhance safety and quality of life for all. Our powerful, scalable, and elegant software sets a new standard for the tools our first responders rely on. We embrace diversity of thought and experience within our team to reflect the diverse users we serve.
The Customer Operations team is looking for a Deal Desk Analyst to join our Deal Desk team. In this role, the Deal Desk Analyst will support sales and account management teams by ensuring all customer pricing, deal structures, and commercial terms are accurate, compliant, and aligned with approved price lists and policies for new customer orders, renewals, upsell orders, and modifications. This role serves as a critical control point between Sales, Finance, and Operations, helping the company scale revenue while maintaining pricing integrity and governance.
You'll be responsible for creating quotes, requesting pricing approval, and processing quotes and orders. Your role is crucial in ensuring deal specifics align with company policies and broader company strategic goals. Day-to-day, you'll generate quotes and pricing, update CRM records, consult with Sales and Account Managers on deal structure, and help to move deals swiftly through the pipeline.
What You'll Work On
- Partner with Sales, Ops, Account Management, Channel, and Finance across quote to cash process
- Ensure pricing and deal accuracy
- Calculate and validate pricing for new and renewal deals, including discounts, bundles, tiered pricing, and multi-year structures
- Ensure all pricing aligns with approved price lists, discount thresholds, and commercial policies
- Identify pricing discrepancies, calculation errors, or policy deviations and resolve them prior to deal submission
- Maintain accuracy across quotes, order forms, and deal documentation
- Partner with Finance, Legal, and Commercial Ops to interpret and apply policies consistently
- Serve as a trusted partner to Sales, Sales Ops, and Commercial Operations on deal structure and pricing questions
- Provide guidance to Sales on compliant deal configurations and pricing scenarios
- Assist in improving deal desk processes, templates, and tools to reduce errors and cycle time
- Provide field team with guidance and support around deal structuring and quote requests, from initial quote to final order.
- Ensure compliance with Legal, Business, and Mark43 operational and discount policies.
- Build tools and reference guides for field-guided selling
- Be a critical enabler of deal formation and execution, focusing on minimizing sales cycle times
What We're Looking For
- 2-5 years of experience in Deal Desk, Sales or Sales Operations (with particular focus on pricing and quoting) .
- Familiarity with CPQ tools and contract/order workflows
- Experience working in a regulated, public sector, or policy-driven environment
- Experience at a B2B SaaS company; government sales (B2G) experience preferred.
- Fluency in Confluence, Microsoft Office, Jira, CPQ, Salesforce, and Contract Management systems. Experience with multiple CPQ systems (Salesforce CPQ or similar) preferred.
- Experience building with AI a plus
- Extreme attention to detail and accuracy-first mindset
- Strong analytical and problem-solving skills
- Ability to balance speed with precision under deal pressure
- Comfortable pushing back diplomatically when deals are non-compliant
- Empathy for users who may be unlike yourself.
- An open mind and a humble attitude.
- Ownership over your work and commitment to every part of a task, from big picture to small details.
- Self-motivated, detail-oriented, and committed to quality.
- Passion for supporting law enforcement, first responders, and other government agencies.
- Ability to manage multiple priorities in fast-paced environment
What You Can Expect From Us
- Opportunities for career growth in an environment where your achievements are celebrated.
- Clear contributions to building mission-critical and socially responsible software to enable first responders to better serve their communities.
- Work in a fast-paced, collaborative team environment with various Mark43 teams, such as Marketing, Business Development, Implementation, Customer Success, Product Management, Finance, Legal, and IT.
- A team that respects and embraces your ideas and expertise.
- Coworkers motivated by pursuing excellence, rather than personal gain.
- A workplace dedicated to supporting and bettering public safety and government agencies.
Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.
As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.
Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email [email protected] requesting the accommodation.
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