The Delivery Manager oversees Professional Services operations, ensures financial targets are met, leads technical teams, and fosters key partnerships, focusing on Azure solutions and client satisfaction.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* The Digital Velocity Delivery Manager is a business, sales, and solutions thought leader at CDW. They provide leadership and support for Sales, Solution Architects and Services teams within their region. The DV Delivery Manager is accountable for effective and efficient day-to-day Professional Services operations, and for driving alignment with the Sales team and Solutions team. This role is focused on leading Advanced Technology Services Teams to achieve finance, operations, client, and coworker targets.
* What you'll do:
* Attain revenue and gross profit growth targets while collaborating with Sales and Delivery teams to achieve practice goals.
* Collaborate with the solutions practice to develop strategy and service offerings for the Azure portfolio, ensuring alignment with industry shifts toward AI and data modernization.
* Ensure the incorporation of Microsoft Well-Architected Framework (WAF) and Cloud Adoption Framework (CAF) best practices in all client solutions.
* Manage project financials, team utilization, and practice profitability.
* Build and maintain strategic relationships with key partners, including Microsoft and HashiCorp, to evangelize CDW capabilities and address market gaps.
* Act as an escalation point for client issues and conduct face-to-face loyalty meetings with top-tier clients to ensure high satisfaction.
* Validate and approve Statements of Work (SoWs) and align with Go-to-Market teams to implement sales strategies through delivery.
* Attract, recruit, and retain top-tier Azure talent to scale practice growth.
* Accelerate technical and professional development through coaching, ensuring a focus on consultative soft skills that allow engineers to translate complex Azure architectures into business outcomes for clients.
* Ensure the team possesses the necessary skills in Agentic AI, Azure AI, Platform Engineering, Azure Kubernetes Service (AKS), and FinOps to meet evolving market demands.
* Monitor and resolve coworker satisfaction issues and collaborate with Senior PSMs on compensation and bonus structures.
* Foster a Community of Practice within the Azure team to encourage knowledge sharing of emerging patterns, reusable IaC modules, and lessons learned from complex client engagements.
* What we expect of you:
* Bachelor's degree and 7+ years' experience delivering large scale, enterprise class technical solutions including planning, development, implementation and support. Or, 11+ years' experience delivering large scale, enterprise-class technical solutions including planning, development, implementation and support.
* 1+ year managerial experience.
* Proven experience in consulting management and leading/scaling technical teams.
* 2- 5 years of experience with P&L responsibility.
* Deep knowledge of Microsoft Azure, Cloud Native patterns, Infrastructure as Code (Bicep/Terraform), and DevOps solutions.
* Strong negotiation, presentation, and risk management skills.
* Ability to lead teams, gain consensus, and ensure attainment of critical results.
* Attain revenue and gross profit growth targets within their region.
* Collaborate with Sales, Solutions Architects, Services Teams and Management to achieve Services goals and attainment of all targets, while also providing leadership and support for these teams.
* History engaging with people across levels, functions, culture and geography, navigating interpersonal and group dynamics. Acts with diplomacy and tact.
* Travel: Ability to travel up to 20%. Pay range: $121,450 - $176,080 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* The Digital Velocity Delivery Manager is a business, sales, and solutions thought leader at CDW. They provide leadership and support for Sales, Solution Architects and Services teams within their region. The DV Delivery Manager is accountable for effective and efficient day-to-day Professional Services operations, and for driving alignment with the Sales team and Solutions team. This role is focused on leading Advanced Technology Services Teams to achieve finance, operations, client, and coworker targets.
* What you'll do:
* Attain revenue and gross profit growth targets while collaborating with Sales and Delivery teams to achieve practice goals.
* Collaborate with the solutions practice to develop strategy and service offerings for the Azure portfolio, ensuring alignment with industry shifts toward AI and data modernization.
* Ensure the incorporation of Microsoft Well-Architected Framework (WAF) and Cloud Adoption Framework (CAF) best practices in all client solutions.
* Manage project financials, team utilization, and practice profitability.
* Build and maintain strategic relationships with key partners, including Microsoft and HashiCorp, to evangelize CDW capabilities and address market gaps.
* Act as an escalation point for client issues and conduct face-to-face loyalty meetings with top-tier clients to ensure high satisfaction.
* Validate and approve Statements of Work (SoWs) and align with Go-to-Market teams to implement sales strategies through delivery.
* Attract, recruit, and retain top-tier Azure talent to scale practice growth.
* Accelerate technical and professional development through coaching, ensuring a focus on consultative soft skills that allow engineers to translate complex Azure architectures into business outcomes for clients.
* Ensure the team possesses the necessary skills in Agentic AI, Azure AI, Platform Engineering, Azure Kubernetes Service (AKS), and FinOps to meet evolving market demands.
* Monitor and resolve coworker satisfaction issues and collaborate with Senior PSMs on compensation and bonus structures.
* Foster a Community of Practice within the Azure team to encourage knowledge sharing of emerging patterns, reusable IaC modules, and lessons learned from complex client engagements.
* What we expect of you:
* Bachelor's degree and 7+ years' experience delivering large scale, enterprise class technical solutions including planning, development, implementation and support. Or, 11+ years' experience delivering large scale, enterprise-class technical solutions including planning, development, implementation and support.
* 1+ year managerial experience.
* Proven experience in consulting management and leading/scaling technical teams.
* 2- 5 years of experience with P&L responsibility.
* Deep knowledge of Microsoft Azure, Cloud Native patterns, Infrastructure as Code (Bicep/Terraform), and DevOps solutions.
* Strong negotiation, presentation, and risk management skills.
* Ability to lead teams, gain consensus, and ensure attainment of critical results.
* Attain revenue and gross profit growth targets within their region.
* Collaborate with Sales, Solutions Architects, Services Teams and Management to achieve Services goals and attainment of all targets, while also providing leadership and support for these teams.
* History engaging with people across levels, functions, culture and geography, navigating interpersonal and group dynamics. Acts with diplomacy and tact.
* Travel: Ability to travel up to 20%. Pay range: $121,450 - $176,080 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
Top Skills
Agentic Ai
Azure Ai
Azure Kubernetes Service
Bicep
DevOps
Finops
Infrastructure As Code
Azure
Platform Engineering
Terraform
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