Deployment Project Manager

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. We’re looking for a Deployment Project Manager to be part of making this happen.

Location: This role is open to Hybrid-Eden Prairie-MN-USA, Remote-USA, Hybrid-Waterloo-CAN, Remote-CAN.

About the Role:

As a Deployment Project Manager within Customer Success, you will work closely with both Customers, Partners and our Security Services team to help drive implementation of the Arctic Wolf Services. You are creative and a self-starter – always looking for ways to improve processes and create a better customer experience for our Partners and Customers. Responsibilities include monitoring workflow amongst the team and ensuring project delivery and quality standards are met.

Responsibilities:

• Create and maintain project plans, track customer requirements and translate customer/partner requests into project deliverables

• Assist Professional Services Engineers to manage technical project milestones for implementing Arctic Wolf services from close of sale through customer validated installation of service

• Work closely with our sales team to gather and document customer expectations and requirements to ensure successful deployments

• Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement

• Facilitate and/or conduct meetings with clients to ensure project milestones are being hit

• Ensure quality standards and metrics are being consistently applied in the implementation of projects

• Weekly status updates for implementation Projects in progress

• Perform other projects and responsibilities, as assigned

Required Skills and Experience:

• Associates degree, or combination of education and relevant experience

• 1 to 3 years of Project Management experience

• At least 6 months of Project Management experience, in Project Manager 1 Role

• Ability to contribute to process improvements and to manage projects in a technology-based service organization desired

• Aptitude for technology knowledge, spreadsheet and Salesforce utilization; previous experience with project management tools

• Fanatical devotion to customer service, business quality, and data security

• The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.

• Excellent organizational skills and written/oral communication skills

• Must have the ability to be flexible and work in a rapidly changing environment

• Previous customer facing experience

• Some travel may be required

Nice to have Skills and Experience:

• PMI or CAPM Certification

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.  

Our Values   

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.   

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.    

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.   

All wolves receive compelling compensation and benefits packages, including:   

• Equity for all employees

• Flexible time off and paid volunteer days  

• RRSP and 401k match 

• Training and career development programs 

• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services  

• Robust Employee Assistance Program (EAP) with mental health services  

• Fertility support and paid parental leave  

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing [email protected].   View our Hiring Page to learn more about our application process. 

Security Requirements  

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).  

• Background checks are required for this position.   

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.