Design Director

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The ServiceNow Brand & Strategy team is a passionate team of creative thinkers responsible for shaping the future of the ServiceNow brand. We're looking for an Design Director with an amazing history of leading impressive campaigns and brand experiences that live throughout the entire marketing funnel.
You're fueled by positivity and embrace a growth mindset, able to thrive in a fluid environment. To you, each brief is an opportunity. You look forward to owning it from kick off, all the way to delivery, working closely with cross-functional partners every step of the way. You're excited about great creative work, and you get everyone on the team excited about going on the ride along with you.
What you get to do in this role:

• Lead efforts to ensure that our design methods are optimized and scalable to ensure quality outcomes in a large, rapid-growth organization.
• Shape global design review and approval processes with an eye towards both compliance to design standards and quality outcomes.
• Manage the selection, implementation, training and ongoing improvement for design tools and related documentation.
• Create and improve best practices and standards to improve cross-functional collaboration, short-term and long-term planning and prioritization based on capacity and initiative sizing.
• Represent the design organization in cross-functional release planning to ensure design leaders are able to prioritize resources and time to deliver quality user outcomes.
• Drive enablement and content programs that ensure that designers have the right information and guidance to do their best work with minimal friction and process overhead.
• Collaborate with other operations leaders to understand pain points and identify mitigation strategies and long-term method improvement.
• Maintain key metrics to inform design decisions to create quality experiences.
• Build and develop a high performing team, comprised of a diverse team of program managers and design operations professionals.
• Review and up-level your team's work through thoughtful and inspiring feedback.

Qualifications

• Bachelor's Degree (or equivalent experience)
• At least 7+ years of experience in enterprise (or similar) design operations building and scaling methods and tools
• At least 5+ years of experience managing teams and mentoring individuals
• Experience working in a fast paced, hyper growth organization creating and scaling processes, methods and tools
• Change management experience working cross functionally with product management, engineering and quality engineering

For positions in this location, we offer a base pay of $131,300 - $229,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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