Digital - Director, Customer Enablement

THE TEAM 

The mission of the Customer Department to deeply understand our customers, create programs and enablers to activate customer value, and advocate for the customer across our channels 

THE OPPORTUNITY 

Aritzia is growing and our Customer team is growing with it. This is a unique opportunity to be part of the team responsible for building programs and tools that enable client-focused experiences that balance digital efficiency with human connection. As the Director, Customer Enablement, you will play a pivotal role in scaling our customer data foundation to enable smarter and faster customer decisions that deliver seamless, customer-centric experiences and support with enterprise programs like loyalty and deepening customer insights. With the skills you gain in this role, the opportunities are endless – from a rewarding career in Customer to continued growth and development with Aritzia.  

THE ROLE 

As the Director, Customer Enablement you will lead the team to: 

• Drive the strategic and technical enablement of the Customer Data Platform (CDP), including the selection, implementation, and operationalization of customer data solutions 

• Partner with stakeholders to maximize the business’s ability to execute customer-centric use cases by turning strategic objectives into technical specifications for the CDP, empowering teams to deliver data-driven experiences 

• Establish and enforce enterprise-wide standards for data governance, including ingestion protocols, identity resolution, data quality, and segmentation logic, ensuring compliance, scalability, and integrity across all customer data assets 

• Collaborate with Technology and Data leadership to shape the long-term roadmap for customer technology, ensuring scalability and alignment with evolving business needs 

• Define and track KPIs for customer engagement, conversion, and loyalty programs 

• Drive organizational adoption of customer programs and tools through training, change management, and cross-functional stakeholder engagement 

• Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience 

THE QUALIFICATIONS  

The Director, Customer Enablement has: 

• Proven and best-in-class skills, applicable certifications, education and/or experience in:  

• Bachelor’s degree in Business, Marketing, Data Analytics, or related field (MBA preferred) 

• Deep hands-on experience with CDPs, CRM platforms, and marketing automation tools, ideally in a technical product management capacity 

• Ability to translate business concepts (e.g., CLV, loyalty tiers) into data models, segmentation logic, and identity graphs 

• Strong focus on speed to market, process efficiency, and enabling business teams to operate with agility and autonomy 

• Strong understanding of omnichannel retail and customer lifecycle management  

• Proven ability to influence and lead cross-functional initiatives, driving measurable outcomes through collaboration and alignment with senior stakeholders across Marketing, Digital, Technology, and Data & Analytics even without direct reporting authority 

• A commitment to learn, apply, champion and enrich Aritzia's Values and Business and People Leadership principles 

• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes 

• The ability to set clear objectives and design a strategy that inspires the team 

• A dedication to quality and investing in results and new business opportunities that add value 

• A deep understanding and commitment for the industry in which we operate 

THE COMPENSATION  

The typical hiring range for this position is $150,000 - $250,000 per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience. Additionally, this position may be eligible for bonus and equity.

We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon [salary/wage] may be adjusted to reflect your individual qualifications. 

Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy.  With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences — we provide it all. 

THE PERKS 

Some of the industry-leading benefits you will receive working at Aritzia: 

• Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now. 

• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial. 

• Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof. 

• The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.