The Digital User Experience Manager will lead the UX strategy, enhance information architecture, manage design teams, and advocate for web accessibility, while fostering innovation and collaboration across departments.
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Digital User Experience ManagerWhy We Have This Role
At Qualtrics, we understand that a well-structured and engaging digital experience is pivotal for our users' success. To meet this need, we are seeking a Digital User Experience Manager to take charge of our information architecture and overall UX strategy. This role will ensure that our digital platforms, particularly Qualtrics.com, are intuitive, accessible, and aligned with user needs. By effectively managing agency designers and working collaboratively across teams, you will lead the charge in creating a user-friendly environment that transforms complex data into actionable insights, fostering deeper connections with our customers.
How You’ll Find Success
In this role, success hinges on your ability to strategically manage and enhance our information architecture, ensuring it serves as a strong foundation for our user experience initiatives. You'll need to demonstrate a clear understanding of how information structuring impacts usability and accessibility. Success will also come from your capability to visualize user journeys, streamline navigation, and optimize content flow across platforms. Your leadership will inspire a shared vision for UX excellence, fostering a culture of innovation and continuous improvement that is deeply user-centric.
How You’ll Grow
As a Digital User Experience Manager at Qualtrics, you will be part of a dynamic team that prioritizes growth and innovation. You will expand your expertise in information architecture and accessibility while exploring emerging trends and technologies in UX design. This position will enhance your leadership capabilities, allowing you to guide a talented cross-functional initiatives to prioritize user experience. Furthermore, you will have the opportunity to engage in professional development programs, workshops, and conferences, helping you stay at the forefront of the UX field.
Things You’ll Do
- Strategic Leadership: Lead the vision and execution of the UX and information architecture strategy across Qualtrics.com, ensuring a cohesive and user-centered design approach.
- Team Management: Oversee and mentor agency designers to deliver high-quality UX designs, providing feedback and guidance on projects that enhance usability and accessibility.
- Information Architecture Development: Create and maintain a robust information architecture that prioritizes user workflow and intuitive navigation, facilitating easy access to information and enhancing the overall user experience.
- Accessibility Advocacy: Champion web accessibility throughout the organization, ensuring that all designs comply with WCAG standards and are inclusive for all users.
- User Research and Testing: Conduct thorough user research, usability studies, and A/B testing to gather insights on user behavior, helping to refine designs based on real-world feedback.
- Cross-Functional Collaboration: Work closely with Product, Marketing, and Development teams to align user experience goals with business objectives, ensuring a seamless experience across all digital touchpoints.
- Performance Monitoring: Establish metrics and KPIs to assess the effectiveness of design initiatives and continuously iterate on strategies based on user engagement data and feedback.
- Industry Leadership: Stay informed about the latest trends, best practices, and tools in UX design and information architecture, incorporating them into the team’s strategies and workflows.
What We’re Looking For On Your Resume
Required Experience:
- 5+ years of professional experience in UX design, with a strong focus on information architecture within a digital environment.
- Demonstrated experience in managing design teams or agencies, with a track record of delivering user-centered design projects.
- Deep understanding of web accessibility standards (WCAG) and best practices for creating inclusive digital experiences.
- Proficient in design and wireframing tools such as Figma or Adobe Creative Suite.
- Strong analytical skills with the ability to leverage user research and data analytics to inform design decisions.
- Exceptional communication skills, enabling effective collaboration with cross-functional teams and the ability to advocate for user needs.
- Familiarity with content management systems (CMS) and the principles of search engine optimization (SEO).
Nice to Have:
- Previous experience in a SaaS or tech-focused environment.
- Knowledge of front-end web technologies (HTML, CSS, JavaScript) for better collaboration with development teams.
What You Should Know About This Team
Our Digital Web Experience team is composed of talented and diverse professionals who are committed to innovation in UX design. We cultivate a collaborative and inclusive environment where every team member's perspective is highly valued. Our passion lies in not only fulfilling user needs but also in surpassing their expectations through well-considered information architecture and interface design. Together, we are dedicated to transforming complex data into clear and actionable insights, while ensuring our digital platforms are accessible and engaging for all users.
Our Team’s Favorite Perks and Benefits
- Competitive salary and equity packages.
- Flexible working arrangements and a healthy work-life balance.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and wellness programs.
- Professional development opportunities, including training and conferences.
- A vibrant company culture with events, activities, and team-building experiences.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.
Washington State Annual Pay Transparency Range
$111,000—$202,000 USD
Top Skills
Adobe Creative Suite
Cms
CSS
Figma
HTML
JavaScript
Qualtrics Seattle, Washington, USA Office
1201 2nd Ave, Floor 17, Seattle, WA, United States, 98101
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