Dir of Training

Lead the strategy and execution of a scalable, self-service customer training product. Responsibilities include selecting the supporting platform, managing content and process development, creating the Training at Scale roadmap, coordinating cross-functional launches, developing pricing and revenue models, and establishing customer feedback loops. The role requires global program management, cloud platform and customer experience expertise, product strategy, stakeholder influence, and strong communication skills.

Leads market access and account management training strategy for pharmaceutical commercial teams across neurology and oncology. Develops e-learning, workshops, assessments, classroom and experiential training; facilitates train-the-trainer programs; ensures regulatory review; manages budgets, vendors, stakeholders, direct reports, mentoring and team development. Requires pharmaceutical industry expertise, market access and reimbursement knowledge, account management experience, therapeutic-area familiarity, presentation skills, and virtual training design experience.

Lead sales floor performance and mentor peers while delivering exceptional brand storytelling and customer service. Drive personal and store sales, champion omnichannel and social/virtual selling, support live-stream and social content, perform opening/closing procedures, and contribute to an inclusive team culture. Assist with events, capture client feedback, and maintain product knowledge across categories.