Director of Clinical Applications

This is a remote position.

About Us

Ellit Groups is a Private Equity-backed, woman, minority-led healthcare IT consulting firm focused on Provider and Payer organizations. We partner with healthcare leaders who value operational excellence, real-world experience, and diverse perspectives to drive better outcomes.

Our firm is built by former healthcare operators who understand the realities of running complex healthcare systems. This combination of operator credibility and investment-backed growth enables us to deliver high-impact, scalable solutions.

We differentiate ourselves by bringing practical experience, executive-level insight, and a relentless focus on quality and outcomes. Our success is directly tied to our clients’ success.

Role Overview

The Director, Clinical Applications, is a domain leader responsible for the delivery, team management, and client engagement within Ellit Groups' Clinical Solutions service line. This role provides direct leadership of clinical workflow consultants, clinical leadership, and clinical application analysts, ensuring high-quality delivery outcomes across client engagements.

The Director serves as the primary point of accountability for day-to-day team performance, client relationship health, and delivery consistency across active engagements. Working collaboratively with Platform Leads, Client Success Partners, and Ellit Groups leadership, this role ensures that clinical expertise is applied effectively across implementations, optimizations, and managed services engagements spanning inpatient, ambulatory, and perioperative environments.

The Director, Clinical Applications carries billable responsibilities focused on advisory support, delivery oversight, and client engagement, with expectations adjusted based on team management demands and portfolio size.

Delivery, Billability & Execution

• Maintains strong billable utilization aligned to Service Line P&L expectations while delivering high-quality outcomes
  
• Delivers consistently with little to no VP intervention required
  
• Anticipates risks and resolves issues proactively before escalation
  
• Maintains strong client satisfaction and trust across engagements
  
• Demonstrates strong operational discipline, ownership, and financial awareness
  

Team Leadership & Quality

• Builds and retains high-performing teams through strong hiring and performance management
  
• Ensures consistent quality assurance (QA) and delivery standards across all work
  
• Holds team members accountable while developing future leaders
  
• Team is recognized for both execution excellence and professionalism
  

Client Relationship & Growth Contribution

• Builds strong, trust-based relationships that lead to repeat business and account expansion
  
• Proactively identifies and communicates high-value, well-formed opportunities within engagements
  
• Contributions to business development are impactful and actionable, while maintaining delivery and billability expectations
  
• Actively supports proposals, pitches, and RFPs with credibility and insight
  
• Engages in industry events and networking that generate or influence opportunities
  

Independence & Ownership

• Operates with a high level of autonomy and sound judgment
  
• Balances delivery, billability, and growth contribution without requiring direction
  
• Demonstrates strong follow-through and accountability in all interactions
  

Key Responsibilities

• Provide domain leadership across all platforms for the Clinical Solutions service line, setting priorities and direction in alignment with Ellit Groups' strategic goals, delivery standards, and service line objectives.

• Oversee the refinement and execution of Clinical Solutions offerings — including inpatient nursing, ambulatory care, perioperative, and ancillary workflows — ensuring they remain current, competitive, and aligned with industry best practices.

• Lead, mentor, and manage a team of clinical consultants and managers, fostering a high-performance, collaborative culture through ongoing coaching, performance management, and career development.

• Manage resource allocation across active engagements, balancing client needs, staff capacity, and individual personal and career development goals.

• Maintain accountability for delivery quality and execution across all Clinical Solutions engagements, conducting regular health reviews and ensuring work products meet Ellit Groups' standards and client expectations.

• Establish and monitor performance metrics related to delivery quality, consultant utilization, client satisfaction, and team health.

• Serve as a trusted clinical advisor and primary domain point of contact for assigned clients, ensuring contractual, operational, and performance expectations are consistently met.

• Proactively identify risks, develop mitigation strategies, and communicate clearly with client and internal stakeholders to protect delivery quality and client satisfaction.

• Engage as and partner with Client Success Partners to strengthen long-term client relationships and identify opportunities to deepen Ellit Groups' clinical impact within existing accounts.

• Provide billable advisory and delivery oversight support as needed, including direct client engagement on complex or escalated clinical situations, and ensure appropriate documentation, reporting, and governance practices are followed.

• Collaborate with all service line leadership to ensure Clinical Solutions delivery is well-integrated with broader client engagement strategies and EHR platform objectives across Epic, Oracle Health, and other supported platforms.

• Oversee the development of internal tools, standards, and frameworks that improve clinical delivery consistency, scalability, and outcomes measurement.

Qualifications

• Bachelor's degree in Nursing, Healthcare Administration, Health Informatics, or a related clinical field. Master's degree preferred (MSN, MHA, or equivalent).

• 7+ years of experience in clinical operations, health IT consulting, or clinical informatics, with a strong understanding of inpatient, ambulatory, and/or perioperative clinical workflows.

• 3+ years of people management or team leadership experience, including performance management, coaching, and professional development.

• Demonstrated experience managing client relationships and serving as a trusted clinical domain advisor in a client-facing role.