Director of Cloud Operations

What You’ll Do

• Cloud Platform & Reliability

• Own the availability, performance, and resilience of our multi-region AWS platform.

• Drive improvements in system reliability through well-defined SLIs/SLOs, error budgets, and proactive engineering practices.

• Lead efforts to reduce MTTR and improve incident response effectiveness across the organization.

• Guide architecture decisions for microservices, Kubernetes (EKS), and serverless workloads to ensure scalability and fault tolerance.

• Observability & Incident Management

• Advance our observability strategy using Datadog, ensuring actionable insights across infrastructure and applications.

• Establish and refine incident management practices, including on-call processes, escalation paths, and post-incident reviews.

• Act as an incident commander for critical events and contribute to the on-call rotation.

• Operational Excellence & Efficiency

• Elevate operational standards through automation, standardization, and adoption of modern best practices.

• Drive cost optimization initiatives across AWS environments without compromising performance or reliability.

• Leverage AI and automation to improve operational efficiency, accelerate root cause analysis, and enhance system insights.

• Continuously improve CI/CD pipelines (CircleCI) and infrastructure-as-code practices (Terraform).

• Team Leadership & Development

• Lead, mentor, and support a distributed team of CloudOps engineers across the US and UK.

• Foster a culture of accountability, learning, and continuous improvement.

• Provide technical guidance while enabling the team to grow in ownership and capability.

• Hybrid & Legacy Environment Support

• Ensure stability and support for existing customers while maintaining clear operational boundaries with the cloud platform.

What We’re Looking For

• Experience

• 10+ years in cloud infrastructure, SRE, or DevOps roles, with 3+ years experience leading CloudOps/SRE teams.

• Proven track record of leading operational or platform transformations in a SaaS environment.

• Experience operating multi-region, customer-facing systems at scale.

• Technical Expertise

• Strong hands-on experience with:

• AWS (multi-region architectures)

• Kubernetes (EKS) and containerized environments

• Infrastructure as Code (Terraform preferred)

• CI/CD pipelines (CircleCI or similar)

• Observability platforms (Datadog or equivalent)

• Solid understanding of microservices and distributed systems design.

• Familiarity with serverless architectures and modern cloud-native patterns.

• Operational Leadership

• Deep experience with incident management, on-call operations, and reliability engineering practices.

• Strong understanding of SLO/SLI frameworks, monitoring strategies, and performance optimization.

• Demonstrated ability to balance hands-on technical work with team leadership.

• Leadership & Mindset

• Collaborative, pragmatic leader who can influence across teams and functions.

• Passion for building and supporting high-performing teams.

• Focus on continuous improvement, with a bias toward measurable outcomes.