Director, Commercial Product Enablement

R37 is the innovation lab within R1 RCM, focused on building next-generation, AI-native solutions to transform healthcare revenue cycle operations. We operate at the intersection of advanced machine learning, deep healthcare domain expertise, and production-scale systems—incubating and scaling new businesses that redefine how providers get paid. One of R37’s flagship innovations is PhareOS, our AI-powered platform designed to make healthcare reimbursement fair, transparent, and effortless.

Phare OS, a modular, intelligent automation platform that applies AI across the full revenue cycle, solutions include: Autonomous medical coding and CDI, Intelligent prior authorization, Denial prevention and appeals, and workflow orchestration across front- and back-end revenue cycle functions.

As the Director, Commercial Product Enablement, you will sit at the center of how R1 brings PhareOS to market—turning complex product capabilities into clear, compelling narratives that drive understanding and action. You’ll partner across Sales, Product, Client Delivery, and Marketing to ensure our teams don’t just talk about the platform, they confidently demonstrate, position, and sell it.

To thrive in this role, you must be equally comfortable informing & maintaining high-impact demos for strategic opportunities, shaping how the product is positioned in market, and creating the enablement infrastructure that allows the Commercial organization to scale. You’ll own demo strategy and play a key role in how R1 shows up in every customer interaction.

What you’ll do

• Shape how R1 tells its product story in market, turning complex PhareOS capabilities into clear, differentiated narratives that resonate with healthcare buyers

• Define and lead our demo strategy, designing demo experiences that align to buyer personas, real use cases, and evolving product capabilities in partnership with Product

• Partner with Product and Engineering to ensure demos and messaging reflect what the platform does today and where it’s going next

• Support high-priority deals by tailoring demos, pitch materials, and narratives for strategic opportunities and executive audiences

• Build and scale enablement programs that keep Commercial teams fluent in product, positioning, and messaging as the platform evolves

• Own the quality and consistency of all commercial materials (demos, decks, and assets), ensuring polish, accuracy, and alignment across teams

What you’ll bring

• Experience translating complex product and technical capabilities into clear, compelling commercial narratives

• Background in sales engineering, solutions consulting, product marketing, enablement, or sales strategy within healthcare technology or enterprise software (5+ years)

• A track record of optimizing product demos, pitch materials, and customer-facing storytelling

• Strong executive presence with the ability to lead and support senior-level customer conversations as needed

• Proven success operating cross-functionally and drive alignment across Product, Engineering, Sales, Client Delivery, and Marketing

• Experience in fast-paced, evolving environments, balancing immediate deal support with building scalable, repeatable enablement processes

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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