Director, Global Account Management, Global

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Strategic Marketing Department

The Strategic Marketing department at Vantage is a dynamic and integral component of our global business strategy, dedicated to enhancing our market position, brand integrity, and customer engagement across the world. This department comprises three specialized teams, each contributing uniquely to our overarching goals:

• Global Market Strategy Team: This team is the backbone of our competitive intelligence efforts. It focuses on tracking and analyzing market trends, competitor activities, and customer insights to steer business decisions globally. With regional leaders this team ensures that our strategies are informed by a deep understanding of local and global markets. Their work involves setting global standards and adapting strategies to meet diverse market needs.

• Global Marketing Team: The Global Marketing team is tasked with sculpting and maintaining Vantage’s brand identity and market positioning worldwide. This team collaborates closely with regional leaders to drive market share growth, customer acquisition and retention, product launches, geographical expansion, and to position Vantage as a preferred employer. Their efforts ensure a unified and compelling brand experience across all regions.

• Global Account Management (GAM) Support Team: Recognizing the importance of our global clientele, the GAM Support team is designed to offer tailored support to our largest customers. This team aims to provide a cohesive approach to managing global accounts by aligning internal resources with customer needs, enhancing executive visibility on global opportunities and challenges, and fostering strong relationships with key stakeholders. We are refining the team's structure to maximize effectiveness and support for global account management.

Position Overview

This role can be based in Denver, Colorado; Seattle, Washington; or Santa Clara, California.

As a Global Account Manager (GAM) within the Strategic Marketing team at Vantage, you will play a pivotal role in expanding the support for relationships with our key global accounts. You will lead efforts to ensure our customers experience a consistent, coordinated, and fresh global message from Vantage.

Essential Job Functions

Material Brand Management:

• Unified Brand Experience: Develop and implement strategies to maintain a consistent brand image across all global customer interactions. This includes training regional teams on brand representation and ensuring all customer-facing materials reflect Vantage's brand values and aesthetics.

• Brand Compliance: Act as the guardian of brand integrity by reviewing and approving marketing materials, ensuring compliance with global brand standards, and addressing any deviations promptly.

Inventory and Capacity Tracking:

• Dynamic Inventory Tracking: Design and manage an advanced dashboard for real-time visibility into data center capacities, ensuring global stakeholders have access to current inventory status to make informed decisions.

Customer Engagement (Internal):

• Strategic Account Reviews: Organize and assist in the preparation of strategic reviews of key customers, new Vantage projects, discuss upcoming initiatives, and gather feedback for continuous improvement.

Cross Regional Awareness:

• Facilitate and organize global site visits by customers to enhance customer experience and ensure alignment across different regions on customer expectations and Vantage offerings.

Customer Presentations:

• Work with the executives and sales teams to coordinate a bespoke view of our available inventory

• Leverage existing inventory into curated messages to our customers

Additional Duties:

• Handle additional duties as assigned by Management.

Job Requirements

Education:

• Bachelor’s degree in Marketing, Business Administration, or a related field preferred.

Experience:

• Minimum of 7 years of experience in account management or strategic marketing, with at least 3 years in a global management role.

• Proven track record in managing and growing key accounts in a tech or data center environment.

Skills:

• Strong organizational and project management skills.

• Exceptional understanding of brand management, sales processes, and customer relationship management on a global scale.

• Strong analytical skills for inventory management and capacity planning.

• Excellent communication and leadership skills, with the ability to influence at all organizational levels.

• Proficiency in CRM software and data analysis tools.

• Project management certification or experience would be advantageous.

• Knowledge of environmental, health, and safety regulations in multiple regions.

• Excellent Power Point skills.

• Ability to travel globally as required

• Travel required is expected to be up to 15% but may increase over time as the business evolves.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• Salary Range: $175,000 - $185,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)

• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

#LI-HM1

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

We’ll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon—we’re excited to find the right person and will keep the role open until we do!