Director, Global Internal Communications

About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN, and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management, and treasury, to embedded finance at a global scale.
Airwallex has established dual HQs in San Francisco, CA, and Singapore, and recently crossed the US$1B ARR threshold. The business was proudly founded in Melbourne, and now, in our 10th year, we have a team of over 2,000 of the brightest and most innovative people in technology across 26 offices worldwide. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Activant, Lingotto, Robinhood Ventures, TIAA Ventures, Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
The role:
Reporting to the VP of People & Talent, you will play an instrumental role in engaging, informing, and activating Airwallex's growing employee community to build our business and serve our customers. At a time of rapid global expansion, we seek an employee communications leader with the experience to help us build, refine, and scale our internal communications processes, content, and channels, using a global-to-regional hub-and-spoke approach in deep partnership with our People Team and GMs.
Your role requires extensive communication, engagement, and relationship-building with the global leadership team. This role will provide significant C-suite exposure and requires executive presence, interpersonal skills, strategic acumen, and business acumen. The ideal candidate has at least 15 years of experience, including experience with late-stage technology companies with globally distributed workforces and management teams.
As a leading member of our high-performing team, you will have the opportunity to help shape Airwallex's growth trajectory and strengthen our vision.
What You'll Do:

• Lead and implement a refreshed global employee communications and engagement strategy
• Leverage strategic communications to help employees understand what it means to be part of the Airwallex team, providing clarity on our values and operating principles as teams and individuals. This includes our customer-centric operations as well as the employee proposition for total rewards, career development, and culture
• Craft communications strategies and tactics that align employees consistently with where we are going, how we will get there, and what it means for them
• Optimize our internal communications channels, and determine a channel plan that accounts for our hybrid and geographically distributed workforce
• Diversify our internal spokesperson bench and leverage a variety of voices consistently
• Leverage our matrixed org structure to cascade and penetrate messaging across, up, and down the organization
• Cross-collaborate with global, regional, and functional leadership teams
• Measure impact and recalibrate strategy to ensure we are meeting business needs
• Contribute to and work with the Corporate Affairs team to build meaningful internal amplification of external communications to build Airwallex employee pride in our brand and business
• Proactively initiate campaigns, including media placements and conference keynote opportunities, to position Airwallex as a thought leader in tech and business. Partner deeply with marketing and sales colleagues for media and conference opportunities.
• Provide counsel as a trusted advisor to the global leadership team, help assess reputational risk matters, and handle sensitive and crisis communication pertaining to internal issues as needed

What You'll Bring:

• Solid domain knowledge in employee communications
• Direct experience working with management teams to scale employee communications and engagement alongside rapid organizational growth
• The ability to successfully create engaging and informative creative content to foster employee engagement and strengthen company culture
• Experience partnering with employer brand teams to convert internal engagement into external advocacy
• Understanding of leading and emerging employee communications/engagement tools and platforms
• Proven track record and ability to deliver tangible outcomes
• Exceptional written and verbal communication skills and strong executive presence
• Strong management skills and proven ability to influence and collaborate across functions
• Experience working across international markets with a culturally diverse team
• Understanding of different markets and cultural nuances between Australia, China, the rest of Asia, Europe, and the Americas.
• Proven consensus-building and interpersonal skills
• Comfort with ambiguity and the ability to problem solve, test, and learn
• The resilience to try and try again
• Ability to move in a fast-paced environment, highly adaptable, able to reprioritize and change gears quickly

The Person Who Will Succeed In This Role Will Be:

• A strategic thinker, do-er, and self-starter who is able to operate at a high level to understand strategic objectives while not being afraid to roll up their sleeves to execute and implement with strong attention to detail
• A quick learner who acts in real-time and is able to problem-solve and respond to fast-changing situations
• A team player with excellent collaboration and interpersonal skills who knows how to adapt to different cultures and personalities
• A grounded person who exhibits a high degree of professional objectivity, integrity, awareness, and maturity, with values aligned to Airwallex's
• A strong communicator and culture-carrier who is able to exert influence and impact with executives and senior leaders in the company

Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
#BI-Hybrid