Director, Global Technical Resource Optimization

Company Description:
McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald's Global Technology is here to power tomorrow's feel-good moments.
That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant.We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald's Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department Overview
This opportunity is part of the Global Technology Commercial Product & Platform where our vision is to develop technology that delight our customers and enable our crews to operate our restaurants reliably and effectively.
The Director, Global Technical Resourcing role will report to the Sr. Director, Global Technical Resourcing Optimization and will be responsible for working with each of the Global Technology (GT) Tower Leaders to drive resource optimization. This includes coordinating with tech leaders across the globe in making decisions around insourcing vs. outsourcing, on-shore vs. near-shore vs. off-shore and provide guidance on our overall global location strategy. All resourcing decisions need to be in-line with each GT tower strategy and deliver on value realization goals.
Accountabilities & Responsibilities

• This role serves as a starting point for the overall function to be stood up in the long-term.
• Daily work will focus on engaging with the Tower Leaders and their respective teams to calibrate on go-forward resource strategies.
• Planning for mix of resources needed geographically, In-house talent bench vs outsourced work, on-going demand vs. resource supply.
• Focus on developing optimal resourcing plans at a tower level, balancing resource mix and value creation.
• Managing hiring outcomes to plan - partnering with talent attraction, GBS to ensure hiring needs are met and get guidance on local issues (applicable for new MCC locations).
• Partnering with Finance in identifying resourcing related risk to value outcomes and developing mitigation plans (with GT owners).
• Establishing a disciplined resource management methodology (demand-supply interlock, strategic workforce planning), development of tools and analytics as needed.

• Defining the "art of the possible" around technical resourcing - matching supply and demand in creative ways
• Have a macro view on the operational and financial challenges of resourcing roles, and to understand the dynamic of certain technical roles that should outsourced versus those that should be that have a strategic role within the company.
• Engage with location leadership across the globe, VMO, Global People, finance and tower leaders on plans, and drive decisions that best align to resourcing goals.
• Collaborate with leaders on establishing plans for resourcing and provide guidance on not only the roles where cost cutting should be applied, but also where additional spending makes sense.
• Engage with HR and Talent Attraction in ensuring the demand is locked in line with appropriate lead time to post and hire roles.
• Establish metrics and reporting mechanisms to track and analyze technology resource utilization, productivity, and performance.

Qualifications

• 10-15 years of experience with technology strategy development including resourcing
• Bachelor's degree required but MBA preferred
• Knowledge of global locations - ideally someone with experience in countries with capability centers
• Ability to influence the organization to coalesce around a strategy; offering expertise and solutions that may be new to team members
• Experience with developing technical resourcing business/value cases with evidenced productivity improvements
• Experience with owning the overall messaging and communications around deploying a technical resourcing strategy for a global company
• Working knowledge of the implications and challenges around setting up global centers (eg operating models, tax implications, legal, real estate etc)
• Experience building trading companies or multi-country legal entity structures for technology or shared services is a plus
• Ability to lead and manage small team that delivers value

Compensation
Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
Salary Range
Salary Ranges-$168350 - $218860
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.