Director, GTM Operations

At Amperity, we’re an AI-first company helping the world’s leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud,  built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK’S Sporting Goods, to turn customer data into a competitive advantage.

We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It’s not just a capability; it’s part of our DNA.

Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world’s most innovative companies.

With offices in Seattle, New York City, London, and Melbourne, you’ll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let’s talk.

Amperity is seeking an accomplished and passionate GTM revenue operations professional to play a strategic role supporting our global GTM teams (Sales, Marketing, Partnerships, Solution Consulting).  This role serves as a primary operational leader and strategic business partner to GTM functional leaders and the Executive team, ensuring access to trusted data, clear KPIs, and actionable insights that drive growth and scale.

You will partner with GTM leadership to define strategic priorities and translate them into disciplined execution through scalable processes, operating cadence, and enabling systems. You will report directly to the Chief Revenue Officer and lead a team across Marketing Operations, Business Operations and Deal Desk.

The ideal candidate is a collaborative problem-solver who can balance hands-on execution with executive-level strategic insight.

• Partner with GTM leadership to clearly define and understand comprehensive GTM strategies and success criteria that align to Amperity’s corporate vision and goals.
• Serve as a change agent in the business, driving efficiencies & maximizing performance across the Marketing, Sales, Partners, and Solutions Consulting organizations. 
• Establish, maintain, and represent KPI dashboards that will be used across the executive and GTM leadership teams to understand performance, trends and insights along Amperity’s full GTM funnel (Leads, MQLs, SQLs, SQOs, ARR).
• Define and build GTM operational cadence from bottom-to-top, including key GTM dashboards across all revenue functions, so each level of management is looking holistically at their business.
• Analyze Amperity data and external signals to Identify opportunities for strategic shifts and process improvements to meet long range plans for growth and profit. 
• Prioritize issues for attention on a weekly, monthly, quarterly, and annual basis. Oversee and manage a variety of high priority initiatives, along with ad-hoc projects, requests, and analyses. 
• Act as an internal thought leader to advise and structure projects, identify key themes, develop mitigation plans, and drive cross-functional collaboration. 
• Provide strategic assessments and operating reviews of new and current business initiatives and operations, ensuring that our people, processes, and systems are built for scale and long-term growth. 
• Develop recommendations for optimal sales coverage and segmentation models, compensation plans, hiring plans, and sales strategies to help accelerate growth

• 15 years of SaaS GTM experience, including 5 years of GTM (Marketing and/or Sales) operations and leadership experience.
• Analytical mindset with experience creating strategic and operations plans that have success metrics/goals and evolving them based on performance. 
• Ability to build relationships and communicate effectively with C-level leaders. Experience managing and influencing in a highly matrixed organization. 
• Ability to think strategically while also rolling-up one's sleeves to drive day-to-day operations. 
• Experience building and developing high performing teams. 
• Ability to be an influential thought partner to leaders across the GTM organization.
• Experience in the customer data and/or martech space.

We have a hybrid work model for employees based in Seattle, WA, and New York, NY, with three days in the office days each week, providing a mix of in-person collaboration and remote flexibility

We will also consider fully remote in CA, CO, FL, GA, IL, MA, MN, NJ, OH, OR, and TX

Base Salary:  $170,000-$230,000. Individual compensation within this range will depend on several factors, including your skills, experience, education/training, geographic location and the level at which you join. We also consider internal equity, market conditions, and overall business needs.

Cash Incentives: Cash incentives are also available.

Stock Options:  The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.