Director - Infrastructure Observability

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Build the next generation of how Salesforce understands and operates its massive-scale infrastructure, ensuring the trust and availability of our customers. As the Director for the Infrastructure Monitoring team, you will deliver new and innovative capabilities for the systems that collects over 3.2 million data points per minute across our global infrastructure.

You will lead the team responsible for innovating and maintaining the massive-scale, distributed systems that monitor Salesforce’s infrastructure. Your mission is to own the strategy that transforms this vast operational data into an intelligent, actionable asset that empowers our internal customers and infrastructure teams. You will achieve this by enabling agentic capabilities across massive datasets, delivering advanced health-signaling APIs to drive safe automation, and creating a unified source of truth for infrastructure health.
 

Responsibilities:

• Strategic Vision & Roadmap: Define and own the multi-year technical vision and strategy for the organization. Translate complex business and customer requirements into an actionable roadmap, ensuring alignment with the broader infrastructure transformation goals.

• Team Leadership & Empowerment: Build and lead a high-performing, empowered organization. Hire, retain, and develop top engineering talent , fostering a culture of innovation , psychological safety , and high performance where seasoned engineers are motivated to deliver their best work.

• Customer Partnership: Establish strong relationships and partner with peers across Infrastructure and Product Engineering to deeply understand their needs. Ensure the telemetry, tools, and automation your team delivers enable service owners to meet and surpass their availability and security targets.

• Innovation and Scale: Drive the architectural direction for building reliable, self-healing services on unreliable hardware. Champion the adoption of AI, Agents, and modern automation practices to solve challenges of scale, reduce toil, and enhance productivity across the organization

• Execution & Delivery: Oversee the predictable delivery of a complex portfolio of services at a massive scale. Masterfully balance live-site management, new feature delivery, and the retirement of technical debt to maximize business value and maintain trust.

Required Skills:

• 7+ years of experience managing software engineering teams in a fast-paced, high-growth organization.

• Proven experience developing long-term engineering roadmaps and translating a strategic vision into actionable plans.

• Expertise in managing the full lifecycle of distributed systems at scale, including design, development, debugging, and operation.

• Experience leading infrastructure strategy and delivery in a hybrid environment with both first-party datacenters and public cloud technologies (especially GCP and AWS).

• Broad technical knowledge of core infrastructure, including networks, servers, storage, databases, and security.

• A track record of leading teams to adopt Continuous Integration and Delivery (CI/CD) models.

• Deep professional experience with incident management, problem management, and modern, automated change management practices.

Desired Skills:

• A passion for leveraging AI and agent-based systems to drive operational efficiency and create new product experiences.

• Hands-on experience with infrastructure-as-code and configuration management systems like Ansible, Puppet, or Chef.

• Experience developing, measuring, and delivering against Service Level Objectives (SLOs).

• A history of establishing modern test automation frameworks, CI/CD quality gates, and practices for ensuring safe change in environments where traditional testing is challenging.
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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

For Washington-based roles, the base salary hiring range for this position is $211,500 to $306,600.