Director LPP and PPEL Claims

Arrowhead Program company is seeking a Director to join our growing team in Tampa, FL!  

The Director is experienced and strategic leader responsible for supervising and mentoring a team of professional liability claims handlers, ensuring compliance with legal, regulatory, and policy standards while driving efficient and cost-effective claims resolution. Oversees the full lifecycle of complex claims, including investigation, litigation coordination, reserving, settlement, and client communication, while supporting internal audits, underwriting collaboration, and departmental continuity. 

How You Will Contribute:  

• Lead, mentor, and supervise a team handling Lawyers and Miscellaneous Professional Liability claims. 

• Manage claims in accordance with company policies, procedures, and relevant state laws and regulations. 

• Conduct and coordinate thorough investigations to assess coverage, liability, and damages. 

• Maintain accurate claim file documentation and timely follow-up. 

• Serve as the primary point of contact for insureds throughout the claim process. 

• Establish, monitor, and adjust claim reserves in a timely and accurate manner. 

• Coordinate the defense of litigated claims, including selecting and managing counsel and approving legal expenses. 

• Negotiate and settle claims within delegated authority and attend mediations, arbitrations, and trials as needed. 

• Support internal and external audits and collaborate with Underwriting through claim insights and summaries. 

• Perform deductible collection and provide backup for absent team members as needed. 

• Other duties as assigned. 

Licenses and Certifications:  

• Adjusters License (Multiple State preferred) 

Skills & Experience to Be Successful: 
 

• Four-year college degree- Juris Doctorate preferred  

• Experience in claims leadership. 

• Experience in professional liability claim handling processes and procedures.  

• Experience with the legal principles of professional liability and damages, as well as legal procedures and the workings of legal institutions.  

• Must possess appropriate insurance adjusting license(s) as needed.