Director, Operations Business Partner, Renewals

Position Overview

As Director, Go-to-Market Operations Business Partner, you are the dedicated operations partner for Autodesk's Renewals business. You are embedded with senior Renewals Sales leadership, serving as their primary point of accountability for the business’s operations. You are responsible for diagnosing and resolving the Renewals team's highest-impact operational and business challenges, especially those that cut across systems, functions, and organizational boundaries, and you are the direct interface back into Autodesk's Global Go-to-Market Strategy & Operations organization.

This is not a coordination or facilitation role. You are accountable for outcomes — doing the work yourself where you can and driving teams to deliver where you can't. What you never do is hand off accountability. The problems are real, the stakeholders are senior, and the work directly affects how a multi-billion-dollar software business goes to market. When this role is working well, Renewals leadership moves faster, operational gaps close before they become business issues, and the connection between the field and the broader organization is stronger. That outcome is yours to drive.

What Success Looks Like

• Sales leadership makes operational decisions faster, with fewer escalations to the central Strategy & Operations team

• Operational gaps are identified and resolved before they affect field execution

• The central Strategy & Operations organization receives timely, business-contextualized input that sharpens how specialist teams prioritize

Responsibilities

• Get into the details of how the Renewals business operates — understand the sales process, the execution gaps, and the friction points at the ground level

• Diagnose operational problems yourself: talk to the field, form a clear point of view, and drive toward a solution before escalating or engaging others

• Identify patterns across field conversations, business performance, and stakeholder input to isolate systemic issues — and act on them, not just report them

• Reframe ambiguous or misdiagnosed problems into clear, solvable questions; get senior stakeholders aligned and moving toward resolution

• Own operational issues end-to-end — do the work yourself where you can, pull in the right teams where you need to, but never hand off accountability for the outcome; your interface extends beyond the Strategy & Operations team to include Marketing, Customer Success, and Finance

• Build and run the operational rhythms that keep the Renewals business on track: status reviews, escalation loops, issue tracking, and field feedback channels

• Build the business case for what needs to change — pressure-test the logic, align stakeholders across functions, and present a clear recommendation

• Push back on field requests that are not enterprise-aligned; make the call on what to prioritize and what not to

• Represent the Renewals field perspective directly in annual planning, segmentation design, coverage model changes, and policy development — not through a proxy

• Identify and synthesize systemic patterns from the field that should reshape how Strategy & Operations programs are designed and resourced

• Prepare and deliver operational context for leadership reviews — own the narrative, not just the slides

Minimum Qualifications

• 10+ years in Sales Operations, Go-to-Market Operations, or a related business partner role at an enterprise technology company

• Direct experience supporting VP and SVP-level Sales leaders in an embedded, field-facing capacity

• Deep understanding of at least one go-to-market motion: enterprise sales, renewals, expansion, or commercial/emerging business

• Strong problem-solving orientation — ability to diagnose friction, define root causes, and drive cross-functional resolution; top-tier consulting (McKinsey, Bain, BCG) or equivalent in-house strategy experience is a strong signal

• Proficiency with Salesforce and go-to-market tooling; comfortable enough with data to know what questions to ask and when the numbers do not add up

• Gets things done without direct authority across a wide functional surface — Strategy & Operations, Marketing, Customer Success, Finance — comfortable making calls, taking ownership, and moving fast in complex organizations

• Strong communicator — translates operational complexity into clear recommendations for both field leaders and central operations teams

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

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