Director of Operations (Product, Engineering & Technical Solutions)

Alloy is where you belong!

Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.

Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong.

See how we've been continuously recognized and named one of Inc. Magazine's Best Workplaces, Forbes America's Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

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Product, Engineering, and Technical Solutions (PETS) make up two-thirds of Alloy and own the products and capabilities that drive outcomes for our clients. As Alloy grows, we keep rethinking how we operate: delivering first-of-their-kind client solutions, building scale and consistency in our core, and leveling up our platform. PETS Operations sits at the center of that work. The team keeps every group focused on high-impact problems, cuts toil out of how we work, and runs the rituals that keep PETS aligned. Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week. Directors and above attend the office four times a week.

Own how two-thirds of Alloy operates. You'll set the operations strategy for PETS, sit on Alloy's senior leadership team, report to our Chief Product & Operating Officer, and lead a team of Operations Managers and an Applied AI Engineer.

• Set the operations strategy for Product, Engineering, and Technical Solutions. Choose the priorities, say what we will not do, and hold the organization accountable for delivering.
• Build the measurement that shows where effort goes across PETS, starting with cost to serve by client segment, and turn it into decisions and points of view for the executive team and board.
• Cut the overhead of running PETS so Alloy grows without scaling headcount linearly. Set automation goals and make the build-vs-buy calls on the tooling that gets us there.
• Redesign core processes, from triage and feature requests to delivery, launches, and product feedback loops, to raise client satisfaction and remove internal overhead.
• Run PETS operating cadences, including quarterly roadmap planning, annual planning, and All Hands, and decide which ones to keep, change, or cut.
• Own the systems PETS runs on, including contracting, budget, and setup in partnership with IT.
• Lead, coach, and grow a small team of Operations Managers and an Applied AI Engineer into a group that gets more done together than apart.

Must-haves:

• Experience leading operations for Product, Engineering, and/or Technical Solutions teams at a high-growth startup.
• A track record of setting strategy and priorities for an operations function and driving change through teams you don't manage, all the way to adoption. You are comfortable pushing on senior leaders, including the executive team.
• Measurement built from no baseline, such as cost to serve, capacity or effort models, or unit economics for solutions and engineering teams, and used to change real decisions.
• Fluency in how engineering teams work. You engage credibly with Engineering leaders on SDLC, triage, and process. You do not need to be a former engineer.
• Experience leading and developing a high-performing team, with real investment in each person's career growth.
• Based in New York and able to work from our Union Square HQ four days a week.

Nice-to-haves:

• Led build-vs-buy decisions on automation or internal tooling, and partnered on the build when that was the right call.
• Redesigned an operating cadence, including cutting one that was not creating value.
• Prepared points of view and materials for executives and a board.

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $200,000 – $240,000.

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual learning & development stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
• Hybrid work environment: our employees local to NYC are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday, most employees Zoom into work from home while some take advantage of the quieter office.

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Alloy is proud to be an equal-opportunity workplace and employer. We're committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you're ever unsure, please contact us directly via our website before sharing personal information.