The Director of Product at Cyara leads the strategy and execution of CX assurance products, focusing on contact centers and AI systems, while translating customer needs into scalable solutions.
Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
At Cyara, we help the world’s leading brands deliver flawless customer experiences. As the global leader in CX assurance, we’re redefining how organizations test, monitor, and optimize every customer interaction across voice, digital, and AI before customers ever notice an issue.
We’re now building the next chapter of Cyara, an Agentic AI-native platform that brings trust, intelligence, and speed to the heart of customer experience. To help lead this transformation, we’re looking for a Director of Product to own the foundation that powers every Cyara product.
Role Overview
The Director of Product for CX Assurance will own the strategy, roadmap, and execution of Cyara’s CX assurance products, with a strong focus on contact centers, digital communications, and agentic AI assurance. This role focuses on translating complex, real-world CX and compliance challenges into scalable, market-leading solutions that support enterprise customers.
You will act as a senior product leader, customer advocate, and cross-functional collaborator, driving measurable customer outcomes while advancing Cyara’s long-term platform vision, including capabilities that test, validate, and govern automated and agent-driven customer interactions across channels.
Key Responsibilities
- Product Strategy and Vision
- Customer and Market Leadership
- Product Delivery and Execution
- Go-to-Market and Enablement
· Define and evolve the CX assurance product strategy aligned with customer needs, and Cyara’s agentic platform vision.
· Develop and maintain a clear, outcome-driven product roadmap that balances innovation, regulatory obligations, and customer adoption.
· Continuously assess market dynamics, including regulatory change, the competitive landscape, and the evolution of agentic and automated customer interaction models across emerging communication channels.
· Engage directly with customers, prospects, and partners to understand CX challenges and how agentic workflows are designed, tested, and governed in production environments.
· Act as the voice of the customer, translating real-world CX and compliance problems into actionable product requirements.
· Partner with sales, pre-sales, and professional services teams in strategic customer engagements, workshops, and executive briefings.
· Own the end-to-end product lifecycle from problem definition through requirements, prioritization, delivery, launch, and ongoing optimization.
· Collaborate closely with R&D, architecture, and data science teams to deliver high-quality, scalable solutions with predictable time-to-market.
· Drive backlog prioritization using a risk- and value-based approach, incorporating regulatory impact, customer demand, and technical enablement.
· Ensure products are designed for enterprise scale, performance, explainability, and auditability.
· Enable sales, marketing, and customer success teams with clear product positioning, value propositions, and competitive differentiation.
· Support go-to-market launches, pricing strategy, and packaging decisions.
· Collaborate with training and documentation teams to ensure customers can successfully adopt and operationalize new capabilities.
Experience and Qualifications
- Proven experience in enterprise or SaaS product management, ideally in complex, multi-stakeholder environments.
- Strong background in customer experience (CX); experience with contact centers or CX platforms is highly preferred.
- Solid understanding of modern communication channels including voice, mobile messaging, collaboration platforms, and digital communications.
- Familiarity with agentic AI architectures and their use within CX environments, including agent orchestration and workflow automation
- Familiarity with AI/ML-driven products and analytics pipelines
- Strong ability to prioritize complex and competing demands while maintaining strategic focus.
- Excellent written, verbal, and executive-level communication skills.
- Proven ability to influence and align cross-functional teams without direct authority.
- Experience operating in fast-paced, high-growth environments.
- Hands-on experience with agile product development methodologies.
Why you’ll love working at Cyara
· Mission with impact – Your work helps the world’s biggest brands deliver experiences their customers trust.
· Category leadership – We’re the global leader in CX assurance, shaping the future of AI-driven experience validation.
· Real platform ownership – You won’t just ship features — you’ll define the foundation of our next-generation platform.
· Smart, kind people – Work with passionate technologists, product leaders, and customer champions around the world.
· Room to grow – We invest in our leaders and give you the space to shape not just products, but the company’s future.
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity
Interested? Know someone who might be? Apply online now.
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
Top Skills
Agile Product Development Methodologies
AI
SaaS
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