Director of Sales Operations, Retail

Where A-Players Thrive.
We're an employee-owned, vertically-integrated builder of some of America's most popular health & wellness brands. With over 1,400 team members across multiple companies, we create best-in-class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually. Learn more about our brands.
We're Looking For A: dynamic and strategic Director of Sales Operations to optimize and streamline our sales operations, drive analytics leadership, and enhance efficiency across our order-to-payment process. This role will play a critical part in ensuring operational excellence, improving forecasting, and working cross-functionally with IT, supply chain, warehouses and finance teams to scale our business effectively and efficiently.
Location: Remote (Woodland Hills, CA)
What You'll Be Doing:
Process Improvement & Systems Automation

• Identify and implement process enhancements across the entire order-to-payment cycle.
• Lead initiatives to automate operational workflows in collaboration with IT, ensuring seamless system integrations and efficiency.
• Develop and implement best practices to improve accuracy, speed, and scalability of sales operations.
• Netsuite ERP - Proficiency in order management, inventory modules and financial reporting
• SPS Commerce EDI - Strong knowledge of retail EDI integration, 850, 856 and 810 transaction sets
• Business Intelligence Tools - Experience with visualization tools like Tableau, Power BI or Looker

Efficiency & Logistics Strategy

• Develop and execute strategies to improve operational efficiency, including pallet SKUs, full truck utilization, and 3PL partnerships.
• Lead initiatives to streamline fulfillment for key partners such as QVC's extended assortment.
• Identify cost-saving opportunities while maintaining service excellence.
• Create ideal process for discrepancy resolution

Analytics & Insights Leadership

• Provide leadership in data-driven forecasting, inventory planning, and demand analysis.
• Oversee internal data resources to turn raw data into actionable insights and business opportunities.
• Leverage sales,operations and marketing performance metrics and dashboards to drive decision-making.

Forecasting & Inventory Management

• Establish CF&R (Collaborative Forecasting and Replenishment) with larger retailers
• Analyze internal and customer supply chain inventory positions and proactively identify potential issues before they impact sales.
• Implement inventory strategies that align upstream orders with operational efficiencies.

Financial & Payment Operations

• Own and optimize the aging balances report to ensure timely collections and cash flow stability.
• Implement strategies to improve payment cycle efficiency and reduce outstanding balances.

People Management

• Mentor and lead the Sales Operations team, fostering a high-performance culture.
• Great communication skills to stay aligned within the team and across the organization
• KPIs include Retailer Ontime Delivery, P.O. fill rate, shipping cost and forecast accuracy

Qualifications (Note: We strongly encourage you to apply even if you don't tick ALL of these boxes.):

• Strong leadership experience in process optimization, forecasting, and analytics.
• Systems or ERP knowledge with NS experience preferred.
• Working knowledge in data analysis tools (e.g., Excel, SQL, BI tools) and ERP/CRM systems.
• Excellent problem-solving, strategic thinking, and cross-functional collaboration skills.
• Ability to manage multiple projects, prioritize effectively, and drive business impact.
• Bachelor's degree in Business, Operations, Supply Chain, Finance, or a related field. MBA preferred.
• 8+ years of experience in sales operations, supply chain, finance, or a related field, preferably within consumer goods, retail, or logistics.
• Experience in pet product sales preferred.

Golden Perks & Benefits:

• Comprehensive healthcare coverage - We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
• Through our charity sponsorships, you can make a positive impact on communities worldwide. We've donated over $6.1 million to date.
• We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.
• 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.
• Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more.
• Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.
• Tuition reimbursement program, which reimburses eligible tuition expenses up to specified amounts, empowering you to invest in your ongoing growth and development.
• Celebrate your accomplishments with our Win of the Week, Spot Bonus, Work Anniversary, and Shout-Outs programs, where your hard work is not only valued but also acknowledged and rewarded.
• Reimbursements for a portion of personal cell phone and internet usage for eligible employees.
• For those coming into our Woodland Hills, CA office, you'll find a fully stocked kitchen and a free on-site gym.
• Virtual and in-person company events, like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance.

To read more about our Perks & Benefits, click here .
The base salary range is $150,000-$170,000, plus annual bonus potential of 15% at target and up to 30%.
The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote.
Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.
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We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
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