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Director of Sales Operations
We are seeking a Director of Sales Operations to join Red Clay Consulting who is driven to apply their deep knowledge of the Utility industry to understand and solve client needs. This person is experienced in crafting solutions that include system implementations, advisory services, and managed services in the meter-to-cash, field, and asset management space. This person will be focused on optimizing and overseeing operational sales processes that result in achieving annual sales goals in the most efficient manner.
Core Responsibilities:
We are seeking a Director of Sales Operations to join Red Clay Consulting who is driven to apply their deep knowledge of the Utility industry to understand and solve client needs. This person is experienced in crafting solutions that include system implementations, advisory services, and managed services in the meter-to-cash, field, and asset management space. This person will be focused on optimizing and overseeing operational sales processes that result in achieving annual sales goals in the most efficient manner.
Core Responsibilities:
- Analyze and optimize end-to-end sales processes to enhance efficiency and effectiveness.
- Implement best practices and workflows to streamline the sales lifecycle.
- Oversee the management of sales technologies, CRM systems, and other tools. Collaborate with IT to ensure seamless integration and functionality.
- Work closely with other departments, including marketing, finance, and IT, to ensure alignment of sales operations with overall business objectives.
- Utilize data analytics to provide insights into sales performance, trends, and opportunities.
- Collaborate with sales leadership to develop accurate sales forecasts and plans.
- Develop and present regular reports to senior management, highlighting key performance metrics.
- Monitor performance against forecasts and implement adjustments as needed.
- Lead the proposal development process from start to finish through mentorship of Proposal Managers and optimizing the process to produce winning proposals. This includes partnering with Proposal Managers and various internal contributors to ensure on-time/high-quality proposals that align with the win themes defined by the Sales team.
- Mentor Proposal Managers and internal contributors to increase sales acumen and develop sales skill sets across the organization.
- Collaborate with Sales, Marketing, and Delivery leadership to build out reusable sales collateral.
- Facilitate communication and collaboration between Sales and other internal departments.
- Understand utility client’s meter-to-cash and customer service business needs. Conversant in Oracle Utilities C2M and other meter-to-cash applications.
- Understand utility asset management and mobile workforce management business needs. Conversant in Oracle Utilities WACS, OFS, and other field and asset management applications.
- Ability to understand client needs and tailor creative solutions within implementation, advisory, and managed service offerings.
- Ability to build strong partnerships with leadership and resources in different departments.
- Ability to prioritize competing tasks to ensure timely delivery of highest criticality items.
- Ability to mentor resources and help them meet their career goals.
- Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
- Demonstrated ability to optimize sales processes and implement sales technologies.
- Excellent communication and collaboration skills that is tailored to all levels of leadership.
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
