Director, UX/UI

Summary:

The Director, UX/UI will serve as a senior UX leader responsible for defining enterprise UX strategy, implementing Design Ops, scaling modern design practices, and leading multidisciplinary teams to deliver measurable business and customer impact.

Essential Job Duties and Responsibilities:

• Build upon Xpanse’s enterprise UX vision and strategy aligned to business objectives, platform scalability, and customer outcomes, ensuring intuitive, consistent, and measurable experiences across all of our digital products.

• Actively guide the responsible adoption of AI-enabled design, research, and prototyping tools to improve speed, insight, and design quality, while establishing standards and best practices for their use.

• Provide executive oversight of design systems and UX governance, ensuring scalable, accessible, and well-adopted systems that align design and engineering across enterprise platforms.

• Establish UX metrics and KPIs to measure experience quality and business impact, and communicate UX insights to executive stakeholders through data-driven storytelling and strategic recommendations using modern AI tools.

• Lead, mentor, and grow high-performing UX teams while fostering a culture of experimentation, systems thinking, continuous learning, and modern UX craft with AI powered workflows.

• Comply with all company policies and procedures.

• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

• This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Psychology, or a related field.

• 10+  years of experience in UX/UI design, with at least 3 years in a leadership or managerial role.

Certificates, Licenses, Registrations:

• None Required

Work Complexity:

Problems and issues faced are difficult. Problems typically impact multiple departments. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.