Dispatch & Logistics Coordinator

We are seeking a detail-oriented Remote Dispatch & Logistics Coordinator to optimize technician scheduling, route planning, and job assignments. This role is critical to ensuring timely service delivery and maximizing field productivity.

Key Responsibilities
    •    Schedule and dispatch technicians based on urgency, skillset, and location
    •    Optimize routes to reduce travel time and fuel costs
    •    Monitor job progress and adjust schedules in real time
    •    Coordinate parts, materials, and equipment logistics
    •    Communicate with customers regarding appointment updates
    •    Track daily performance metrics and reporting

Qualifications
    •    2–5 years dispatch or logistics experience
    •    Familiarity with scheduling and field service software
    •    Strong multitasking and prioritization skills
    •    Excellent communication and coordination abilities
    •    Experience in plumbing, HVAC, or service industries preferred

Key Competencies
    •    Real-time problem solving
    •    Time optimization
    •    Attention to detail
    •    Communication clarity
    •    Operational efficiency