The Dispatcher coordinates scheduling for field service technicians, interacts with customers, and maintains customer records to ensure effective service delivery.
Come join one of the fastest growing home services companies in the US!
JSP Home Services (a Sila Services Company) is an industry leading HVAC, Plumbing, and Electrical services contractor located in Kingston, NY. Our success has been driven by hiring people who share our core company values of integrity, honesty, and quality, and providing them with opportunities for grow and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Dispatcher with a track record of providing exceptional customer service to join our team!
Come grow with us!
In exchange for your skillset and commitment, we offer:
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Family & friends discounts on services
- Yearly Performance Reviews
Due to our growth, we are seeking a Dispatcher to join our JSP team!
The HVAC Dispatcher is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.
Schedule:
Friday, Monday and Tuesday: 9:30 AM to 6 PM
Saturday and Sunday: 7:30 AM to 4 PM
Responsibilities and Duties
· Daily scheduling of field service technicians.
· Direct interaction with customers in need of service.
· Answer in-bound calls.
· Make outbound calls to schedule service and solicit customers for future business.
· Review service reports to ensure proper billing and field procedures.
· Sort and classify service reports for entry into accounting software.
· Maintain customer database.
· Provide BEST IN CLASS customer service.
Qualifications and Skills
This position is a great opportunity for someone with an interest in operations, customer service, or a future in management. Candidates must also have the following:
· 3+ years of Successful Dispatch Experience.
· 5+ years of Successful Customer Service Experience.
· HVAC experience is a plus.
· 4-year college degree is a plus .
· Desire to achieve goals, both personal and professional.
· Hard work ethic and willingness to work long hours (including nights and weekends as needed).
· Strong team mentality.
· Experience in a customer service role where the phrase “customer first” was practiced daily.
EOE M/F/V/D
Job Type: Full-time
Salary: $18.00 - $24.00 per hour
Benefits:
401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insurance
Schedule:
8 hour shiftDay shiftOvertimeWeekends as needed
Ability to commute/relocate:
Kingston, NY 12401: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Can you do the following schedule?
Friday, Monday and Tuesday 9:30 AM to 6 PM
Saturday and Sunday 7:30 AM to 4 PM
Top Skills
Accounting Software
Customer Service
Hvac
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