EA-Client Services Specialist I

NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more— including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations.

As a member of our client services team, you will serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations using our tools.

Not only will you be supporting our Democrats and progressives with your exceptional customer-service skills, but you’ll also be conducting web-based training and getting new customers up and running with our tools.  Our staff aren’t just people who do support or training, they are expert practitioners who make our clients able to do their social missions.  Social mission is at the core of what we do, and we're looking for people who love our clients (and their causes) as much as we do. 

Essential Position Duties and Responsibilities:

• Maintain knowledge of the NGP VAN business line and support Digital at a basic level

• Spend at least 90% of time on cases/phones

• May work with assigned clients as back-up to an Account Manager

• Perform public trainings for the business line and Digital

• Take direction from Team Leads on cases to meet team claiming standard

Required Skills/Abilities:

• A demonstrated and passionate interest in Democratic + progressive politics and ideals, are good with technology, and are willing to work with lots of different orgs who need our help.

• At least two years' experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits.

• Experience using our API in some capacity through a custom integration or a system like DNC's Phoenix.

• Experience using NGP8, EveryAction, VAN or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization.

• Excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn.

• A professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic

• Detail-oriented, great at following up and don’t let things slip through the cracks

• Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support.

• Experience in customer relations or an equivalent field, though not required, is valued

This position is a part of a bargaining union represented by CWA Local 1101, 1400, 2336, or 13000.

Compensation

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

Our Culture:

Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.

Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy

• Up to 15 paid company holidays including some commemorating social justice events and self-care

• Paid volunteer time

• Resources for savings and investments

• Paid parental leave

• Paid sick leave

• Health, vision, dental, and life insurance with additional access to health and wellness programs.

• Opportunities to learn, develop, network, and connect

Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.