EAP Specialist - Remote in California

Requisition Number: 2348118
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers.
The schedule is Sunday - Thursday 7AM - 3PM PST. Premium pay is offered working evenings, overnights, and weekends.
If you are located in California, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:

• Answer inbound calls for EAP and Behavioral Health
• Assessment and triage, short - term problem resolution, authorization and referrals for routine and crisis callers
• Provide solution focused consultation to assist member with issue resolution
• Determine member eligibility and benefit coverage and triage as appropriate
• Update and enter clinical notes in care management database

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Master's Degree in Counseling, Psychology, Social Work, or related field
• 3+ years of clinical experience, post-master's degree
• 2+ years of experience using Windows PC applications, including the ability to type and navigate multiple systems while using multiple screens
• Dedicated, distraction-free work space and access to high-speed internet at home (cable broadband, DSL, or fiber)
• Reside in California

Preferred Qualifications:

• CEAP (or eligible to obtain)
• Call Center experience
• Experience supporting an Employee Assistance Program
• Dual diagnosis experience (behavioral health and substance use disorders)
• Risk management experience
• Excellent communication skills, written and verbal
• Ability to multitask and manage competing priorities in a fast-paced environment

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.