Provide remote email-based customer support by responding to inquiries, troubleshooting issues, tracking and resolving problems, and documenting interactions and feedback to ensure timely resolution and improve customer experience.
Summary
Looking for a remote Email Support Representative to assist customers through email with inquiries and support issues.
Description
- Respond to customer inquiries via email.
- Provide troubleshooting and technical support.
- Track and resolve customer issues in a timely manner.
- Document customer interactions and feedback.
Qualifications
- High school diploma or equivalent.
- Strong writing and communication skills.
- Ability to troubleshoot and solve problems.
- Experience with email support preferred.
Benefits
- Health, dental, and vision insurance.
- Paid time off (PTO).
- Flexible working hours.
- 401(k) with employer matching.
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What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
