Employee Experience & Inclusion Manager

ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With more than 1,400 employees across 28 countries., we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.
WHAT YOU WILL BRING TO THE ORGANIZATION
The Employee Experience & Inclusion Manager is responsible for designing and driving initiatives that foster an engaging, inclusive, and high-performing workplace culture. This role partners cross-functionally to enhance the employee lifecycle-from onboarding through offboarding-while ensuring equity, belonging, and inclusion are embedded in people practices, policies, and programs.
This position combines strategic planning with hands-on program execution to create meaningful, measurable impact on engagement, retention, and organizational culture.
ROLES AND RESPONSIBILITIES
Employee Experience Strategy

• Develop and implement a holistic employee experience strategy aligned with company values and business goals.
• Map and continuously improve the employee lifecycle (recruitment, onboarding, development, recognition, exit).
• Lead employee engagement surveys and action planning processes.
• Use data and feedback to identify trends and drive continuous improvement initiatives.

Inclusion & Belonging

• Develop and execute inclusion and belonging strategies that promote equitable practices across the organization.
• Partner with leadership to embed inclusive behaviors into performance management, hiring, promotions, and rewards.
• Lead or support Employee Resource Groups (ERGs) and community-building initiatives.
• Facilitate workshops and training on inclusion, unconscious bias, and inclusive leadership.

Culture & Engagement Programs

• Partner with total rewards for recognition and appreciation programs.
• Lead company-wide events and culture-building initiatives.
• Support internal communications that reinforce culture and values.
• Champion well-being initiatives and psychological safety practices.

Policy & Process Development

• Review and recommend improvements to HR policies to ensure fairness and equity.
• Collaborate with HR and leadership to ensure compliance with relevant employment laws and best practices.
• Establish inclusive feedback mechanisms and safe reporting channels.

Metrics & Reporting

• Track key metrics (engagement, retention, promotion equity, participation rates, etc.).
• Develop dashboards and executive-level reporting on employee experience and inclusion outcomes.
• Recommend actions based on data insights.

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• 5+ years of experience in HR, employee experience, DEI, or organizational development.
• Experience designing engagement strategies, programs and surveys.
• Experience managing inclusion or ERG programming.
• Strong workshop design, facilitation and communication skills.
• Ability to influence stakeholders at all levels, including senior leadership.
• Experience working with employee engagement tools and HRIS systems.

Any of the following would be a plus

• Bachelor's degree in Human Resources, Organizational Psychology, Business, or related field.
• DEI certification or formal training in inclusion frameworks.
• Experience in a fast-growing or dynamic organization.

Starting salary between $100,000-$120,000
TOTAL REWARDS
Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

• Our commitment to rewarding results
• Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers'-and our company's-success

There's more ...
Generous medical, dental, vision and other great benefits
Paid parental and medical leave programs
401(k) with a company match component and profit sharing
15 days of paid time off plus company holidays
Hybrid work model
Tuition reimbursement and student loan repayment assistance
Inclusive employee resource groups
EQUAL OPPORTUNITY EMPLOYER
We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
RECRUITING AGENCIES
tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes.
Nearest Major Market: Chicago