Enablement Lead, Law Enforcement Operations

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Law Enforcement Operations ("LEO") team are digital first-responders protecting Snapchatters and the public at-large. The team handles all global law enforcement requests for user data, and responds to these requests as legally permissible and consistent with Snap policies, while simultaneously safeguarding the privacy rights of our users. We value the power of diversity, as we continually strive to build an innovative and inclusive team culture centered on Snap's values of Kind, Smart, and Creative.

We're looking for an Enablement Lead to join the LEO team! You will play the role of an internal consultant, solving problems where needed to enable a high performing operations team. You’ll collaborate with a swath of cross functional partners including the Legal, Policy, Product, and Engineering teams to continuously improve our operations and protect Snapchatters. This will be an individual contributor role.

What you’ll do:

• Execute key projects within the Law Enforcement Operations (LEO) and Safety Operations roadmap end-to-end, from initiation to change management/adoption 

• Create and deliver training and communications and build out LEO’s change management program 

• Lead scaling and optimization initiatives that drive operational excellence

• Partner with Legal, Product, Engineering, and cross-functional teams to identify process, policy, and tooling discrepancies and collaborate to develop effective solutions

• Drive opportunities for improvement to enhance workflow comprehension, creating and enhancing knowledge management documentation, delivering trainings, and resolving gray areas or gaps

• Anticipate project risks, provide escalation management, negotiate with decision makers, and balance community and business needs against technical constraints

• Use data to influence decisions, proactively drive change in an ambiguous and ever-shifting prioritization environment, and support the function’s evolution

• Develop organizational objectives to execute on company strategy, and track against predefined expected key results

• Effectively communicate complex ideas to leadership and cross-functional stakeholders, both verbally and in writing  

• Develop and track internal and external business metrics related to new projects and capabilities to monitor operational performance 

• Monitor for, and help address, internal escalations which requires working atypical weekday hours, some weekend days, and/or holidays each month

• Influence without authority and mentor with kind, clear, and direct feedback to dotted line reports across our global organization

• Be willing and able to work with sensitive, offensive, or disturbing issues and graphic content

• Effectively communicate with external audiences, like law enforcement

Knowledge, Skills, & Abilities:

• Experience driving change management activities, including designing and executing stakeholder engagement plans, communications plans, and learning and development plans

• Experience managing multiple projects end to end using Agile and/or Waterfall methodologies

• Proven track record of scaling and optimizing operations and driving operational rigor in a fast-paced, dynamic, and data-driven environment

• A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization

• Highly attentive to detail, with ability to accurately analyze lengthy legal documents

• Ability to manage ambiguity and work independently with minimal supervision

• Demonstrated ability to lead others in managing competing priorities

• Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights (Advanced EXCEL, Google Sheets, Looker, etc.)

• Excellent verbal and written communication skills, includes the “so what’s next” actions to quickly resolve issues

• Great judgment and ability to problem-solve, both independently and with peers

• Experience applying design thinking in problem solving

• ​​Demonstrated bias for action and ownership

• A team player willing to get their hands dirty and help where needed

Minimum qualifications:

• 5+ years of management consulting experience, strategy and operations experience or a related function

• Bachelor's degree

Preferred qualifications:

• Experience working in Trust & Safety, security, law enforcement, compliance, or a related field

• Bachelor's degree in business, criminal justice, political science, sociology, public administration, international relations, computer science, or another related area of study

• Experience using and building GenAI tools to improve quality and efficiency

• A passion for Snapchat and online safety!

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

Zone B:

Zone C:

This position is eligible for equity in the form of RSUs.