Similar Jobs
Insurance
The Wealth Platform Engagement Manager will manage strategic initiatives, facilitate advisor transitions, advocate for operational efficiency, and promote platform adoption.
Top Skills:
ExcelMs OutlookOrionPowerPointSalesforceTeamsWord
Information Technology
The Engagement Manager will develop client relationships, lead sales processes, and manage CX project delivery teams, ensuring effective solutions and efficiency.
Top Skills:
Cx SolutionsIt Consulting
Business Intelligence • Consulting
Manage Workday solution implementations, ensuring project success through client engagement, project execution, and team leadership. Focus on client satisfaction and project lifecycle accountability.
Top Skills:
HrmsMS OfficeWorkday
PTP is a fast growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for an Engagement Manager to help us sell and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Develop, maintain and grow client relationships
- Participate in and lead aspects of the sales process
- Facilitate buy-in of proposed solutions from top management levels at the client
- Lead delivery teams from project planning through execution
- Manage expectations and day-to day interactions with client executives and sponsors
- Optimize delivery processes and methodologies to enhance efficiency and results
- Provide leadership and support for delivery teams and staff
- Participate in staff recruitment and retention activities
- Provide CX thought leadership around improved business and technical solutions
Requirements
- 10+ years of IT consulting experience, with 3+ years leading CX projects
- Experience with large contact center implementations
- Experience managing a consulting team on a day-to-day basis to create client deliverables
- Ability to articulate and compare alternative approaches, drawing from previous engagements
- Ability to independently develop CX strategies based on strong analytical skills and business knowledge
- Ability to generate CX solution architectures based on strong analytical skills and technical knowledge
- Ability to independently scope and size CX projects
- Experience conducting business requirements definition sessions with client staff
- Willing to travel through the US
We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
