Kustomer Logo

Kustomer

Engineering Manager (Product Engineering)

Job Posted 12 Days Ago Reposted 12 Days Ago
In-Office or Remote
2 Locations
180K-215K Annually
Senior level
In-Office or Remote
2 Locations
180K-215K Annually
Senior level
Lead the End User Experience team, manage engineers, enhance platform capabilities, and drive product-focused engineering practices to improve customer interactions.
The summary above was generated by AI

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience.  Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.  In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come. 

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are dedicated to enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. Kustomer has a strong NYC presence and is also a remote friendly company, with Krew members located throughout the US and United Kingdom. We believe in togetherness to help foster strong relationships, collaboration and communication, and our Krew  gets together for both KKO and Kamp Kustomer  each year.

About the Role

We’re looking for an exceptional Engineering Manager to lead our End User Experience team. This group owns how customers interact with our product, including Chat, Messaging Channels, Integrations, and AI-powered experiences.

You’ll manage and mentor a high-performing team, set technical direction, and partner closely with Product and Design to deliver features that are fast, reliable, and user-focused. You’ll contribute code as needed, especially on critical paths or early-stage work, and play a key role in evolving our architecture.

AI is central to both what we build and how we work. You’ll be expected to use modern AI tools to support engineering velocity and quality, and to help your team adopt the same practices. You’ll also guide the implementation of AI-driven features that directly enhance the end-user experience.

If you’re excited to lead through context, care deeply about what users experience, and want to help shape how modern engineering teams build with AI, we’d love to talk.

What We're Seeking

We seek engineers who combine technical excellence with genuine passion for their craft. Our ideal candidate is someone who approaches challenges with curiosity and intrinsic motivation; working on problems not just because they're assigned, but because they find the work genuinely engaging and meaningful.

You should be someone who is naturally detail-oriented, professional, and brings a structured approach to your work while remaining open-minded and adaptable to new technologies and methodologies. We value candidates who work hard and maintain high personal standards, driven by ambition to grow both technically and professionally.

Most importantly, we're looking for engineers who are passionate about the technology space we operate in, particularly AI and automation. You should be excited about the problems we're solving and eager to contribute to innovative solutions that push the boundaries of what's possible.

If you're someone who takes ownership of your work, approaches challenges with intellectual curiosity, and thrives in environments where your passion for technology can directly impact product development, we'd love to hear from you.

Key Responsibilities

  • Manage a team of software engineers with diverse experience (30%)

    • Manage employees performance by holding regular 1-1’s, conducting performance reviews, setting objectives for each team member, and overseeing team’s work

    • Provide leadership and coaching to develop your team members

    • Provide technical mentorship and guidance to the team and top management, as well as provide input into cross-team projects and initiatives

    • Support established organizational objectives by developing goals and strategies.

    • Report on goals and represent the teams to senior leadership

    • Participate in hiring and recruiting initiatives

  • Analyze, design, and develop software to improve the company's platform and expand its automation capabilities. (30%)

    • Design and develop software that expands and evolves our core product, going beyond platform or automation work to drive meaningful customer-facing improvements

    • Lead technical design and execution across projects, serving as a hands-on tech lead while collaborating with cross-functional stakeholders

    • Build and extend existing features while prototyping and launching new capabilities with an emphasis on speed, quality, and innovation

    • Identify and implement opportunities to integrate AI into current and net-new product experiences, working closely with Product and Design

    • Bring a product-focused mindset to backend and frontend engineering, ensuring solutions are reliable, scalable, and impactful

    • Contribute to long-term technical planning, architectural decisions, and team-level execution strategies

  • Participate in sprint planning, and partner with Product to ensure the team is delivering quality technical output. (20%)

    • Lead the team in translating business requirements and R&D initiatives into technical requirements, including selection of appropriate technologies

  • Participate in cross-team initiatives to drive engineering best-practices (20%)

    • Conduct code and architecture reviews across the platform

    • Monitor and contribute to improving code quality and decreasing time to deliver code, by staying involved in initiatives around on-call rotations, application performance monitoring, test automation, development environments, and/or continuous delivery pipelines

    • Maintain good relationships with internal and external stakeholders

    • Engage in client calls when necessary to provide technical insight and roadmap

Your qualifications:

  • You have a bachelor's degree (or equivalent experience) in Computer Science or related field 

  • You have 7+ years of progressive experience in software engineering

  • You have at least 1+ year of experience managing a team of engineers

  • You have experience growing, mentoring, and developing engineers with varying degrees of experience

  • You are up-to-date with and have a passion for software engineering best practices

  • You have experience attracting and hiring engineering talent

  • Technical experience:

    • You’re familiar with Golang, Node.js and/or React.js

    • You’ve worked with and built REST APIs

    • Experience with continuous deployment

    • Experience with Docker, Terraform, and/or AWS

    • Experience with Elasticsearch, Solr, or Algolia

    • Experience with automated testing practices

  • You are comfortable learning and applying AI tools and practices in both what you build and how you work

  • You are familiar with integrating AI-powered features into end-user products, or are excited to ramp up quickly

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.

Compensation Range: $180K - $215K


#BI-Remote

Top Skills

Algolia
AWS
Docker
Elasticsearch
Go
Node.js
React
Rest Apis
Solr
Terraform

Similar Jobs at Kustomer

2 Days Ago
Remote
2 Locations
Senior level
Senior level
Artificial Intelligence • Enterprise Web • Machine Learning • Natural Language Processing • Software • Conversational AI • Automation
Design and develop robust full-stack web applications, collaborate with teams, optimize performance, and mentor junior developers while using modern technologies.
Top Skills: AWSGoJavaJavaScriptMongoDBNode.jsPythonReact
Senior level
Artificial Intelligence • Enterprise Web • Machine Learning • Natural Language Processing • Software • Conversational AI • Automation
As a Senior Infrastructure Engineer, you'll enhance backend systems, improve developer experience, and collaborate across teams to ensure system performance and security compliance.
Top Skills: Aws CloudElasticsearchGoJavaScriptMongoDBNode.jsReactRedis
10 Days Ago
Remote
2 Locations
Senior level
Senior level
Artificial Intelligence • Enterprise Web • Machine Learning • Natural Language Processing • Software • Conversational AI • Automation
As a Site Reliability Engineer, you'll enhance infrastructure security, automate deployments, optimize CI/CD processes, and drive engineering best practices while ensuring compliance and observability.
Top Skills: Aws CloudElasticsearchGoJavaScriptMongoDBNode.jsReactRedisTerraform

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account